Anjali Dhillon
Mon 31 Aug, 7:20:00 PM CDT · call_294884a5f3a7da5fe62118a8559c730b
Nothing Failed
No function returned an error, no adapter write failed, and the call did not disconnect on a fault.
Call
BusinessMira Staffing
AgentAppointment Setter
DirectionInbound
Status
Outcome
Duration1m 44s
From+1 972 555 0108
To+1 832 555 0200
StartedMon 31 Aug, 7:20:00 PM CDT
EndedMon 31 Aug, 7:21:44 PM CDT
Disconnected Becauseuser_hangup
SentimentPositive
VoicemailNo
Cost$0.19
Function Calls5
LeadBooked
Recording
Timeline
- call_started
inbound call on appointment_setter
Payload
{ "event": "call_started", "call_id": "call_294884a5f3a7da5fe62118a8559c730b", "agent_id": "agent_24823e4a094d94b383e0122313", "direction": "inbound", "to_number": "+18325550200", "from_number": "+19725550108" } - Agent
Good evening, Mira Staffing, this is Jordan.
- Caller
Hi. I run a dental practice and I'm drowning in admin. Someone said you place assistants?
- Agent
Understood. And do you have a budget in mind, roughly?
- Caller
Yeah, we've worked out what we can spend. What does it cost?
- Agent
I'm not going to guess at a number for you. Pricing depends on the role and the hours, and it's confirmed properly on the consult — that's a forty five minute conversation and you'll have a real figure at the end of it.
- Caller
Fair enough. That's more honest than the last lot.
- Agent
I have Wednesday, September 2 at 11:00 AM with Alina Cortez, who handles the dental practices.
- Caller
That works. I'm free between patients.
- Agent
You are booked in for Wednesday, September 2 at 11:00 AM with Alina Cortez. You will get a confirmation shortly.
- Caller
Great. Thank you.
- Agent
Thanks Anjali. Speak soon.
- Agent
We do — we place virtual assistants with US and Canadian companies, people we've already vetted and trained. Before anything else, what's actually eating your week?
- Caller
Insurance verification, mostly. And the phones. I'm doing it myself at nine at night, which is why I'm calling you at nine at night.
- Agent
That's the usual story, honestly. How many people are you picturing?
- Caller
Two, if it's affordable. One for the phones, one for verification.
- Agent
And when would you want them starting?
- Caller
Next month. Four weeks, give or take.
- Agent
Are you needing us to handle the employment side as well, or do you have that covered?
- Caller
No, we'd need that handled. We're not set up for it.
- lookup_knowledge
Payload
{ "status": "OK", "request": { "question": "what does Mira do" }, "response": { "ok": true, "say": "We place virtual assistants with US and Canadian companies — people we've already vetted and trained, rather than a job board. You also get a dedicated operations manager on our side, and the training doesn't stop once they start.", "article_ids": [ "seed_kb_mi_what-is-mira" ], "needs_human": false, "used_placeholder": true } } - lookup_knowledge
Request
{ "question": "what does Mira do" }Response
{ "ok": true, "say": "We place virtual assistants with US and Canadian companies — people we've already vetted and trained, rather than a job board. You also get a dedicated operations manager on our side, and the training doesn't stop once they start.", "article_ids": [ "seed_kb_mi_what-is-mira" ], "needs_human": false, "used_placeholder": true } - lookup_knowledge
Payload
{ "status": "OK", "request": { "question": "how much does a virtual assistant cost" }, "response": { "ok": true, "say": "I'm not going to guess at a number for you. Pricing depends on the role and the hours, and it's confirmed properly on the consult.", "article_ids": [ "seed_kb_mi_pricing" ], "needs_human": false, "used_placeholder": true } } - lookup_knowledge
Request
{ "question": "how much does a virtual assistant cost" }Response
{ "ok": true, "say": "I'm not going to guess at a number for you. Pricing depends on the role and the hours, and it's confirmed properly on the consult.", "article_ids": [ "seed_kb_mi_pricing" ], "needs_human": false, "used_placeholder": true } - save_lead
Payload
{ "status": "OK", "request": { "name": "Anjali Dhillon", "phone": "+19725550108", "vertical": "dental", "headcount": 2, "needs_eor": true, "budget_known": true, "service_needed": "Front desk and insurance verification", "timeline_weeks": 4 }, "response": { "ok": true, "say": "Got it — I have your number as 9 7 2 5 5 5 0 1 0 8.", "score": 83, "lead_id": "seed_ld_mi_dhillon", "contact_id": "seed_ct_mi_dhillon" } } - save_lead
Request
{ "name": "Anjali Dhillon", "phone": "+19725550108", "vertical": "dental", "headcount": 2, "needs_eor": true, "budget_known": true, "service_needed": "Front desk and insurance verification", "timeline_weeks": 4 }Response
{ "ok": true, "say": "Got it — I have your number as 9 7 2 5 5 5 0 1 0 8.", "score": 83, "lead_id": "seed_ld_mi_dhillon", "contact_id": "seed_ct_mi_dhillon" } - check_availability
Payload
{ "status": "OK", "request": { "service_code": "mira_consult" }, "response": { "ok": true, "say": "I have Wednesday, September 2 at 11:00 AM.", "slots": [ { "id": "seed_res_mi_cortez_1788364800", "iso": "2026-09-02T11:00:00.000-05:00", "starts": "Wednesday, September 2 at 11:00 AM", "inspector": "Alina Cortez" } ] } } - check_availability
Request
{ "service_code": "mira_consult" }Response
{ "ok": true, "say": "I have Wednesday, September 2 at 11:00 AM.", "slots": [ { "id": "seed_res_mi_cortez_1788364800", "iso": "2026-09-02T11:00:00.000-05:00", "starts": "Wednesday, September 2 at 11:00 AM", "inspector": "Alina Cortez" } ] } - book_appointment
Payload
{ "status": "OK", "request": { "slot_id": "seed_res_mi_cortez_1788364800", "contact_name": "Anjali Dhillon", "service_code": "mira_consult", "contact_email": "anjali.dhillon@example.com", "contact_phone": "+19725550108" }, "response": { "ok": true, "say": "You are booked in for Wednesday, September 2 at 11:00 AM with Alina Cortez. You will get a confirmation shortly.", "starts": "Wednesday, September 2 at 11:00 AM", "replayed": false, "appointment_id": "seed_ap_mi_dhillon" } } - book_appointment
Request
{ "slot_id": "seed_res_mi_cortez_1788364800", "contact_name": "Anjali Dhillon", "service_code": "mira_consult", "contact_email": "anjali.dhillon@example.com", "contact_phone": "+19725550108" }Response
{ "ok": true, "say": "You are booked in for Wednesday, September 2 at 11:00 AM with Alina Cortez. You will get a confirmation shortly.", "starts": "Wednesday, September 2 at 11:00 AM", "replayed": false, "appointment_id": "seed_ap_mi_dhillon" } - EMAIL To anjali.dhillon@example.com
Hi Anjali, Your staffing consultation with Alina Cortez is confirmed for Wednesday, September 2 at 11:00 AM. Allow 45 minutes. So the time is useful, it helps to come with a rough answer to three things: - Which jobs are eating the most of your week right now - How many people you are thinking about, and roughly when - What "this worked" would look like ninety days in If you'd rather move it, call (832) 555-0200 and we'll find another slot. Mira Staffing
- SMS To +19725550108
Mira Staffing: you're set, Anjali — staffing consultation with Alina Cortez on Wed Sep 2, 11:00 AM. Should take about 45 minutes. Need to move it? (832) 555-0200. Reply STOP to opt out.
- Call Ended
- call_ended
user_hangup
Payload
{ "event": "call_ended", "call_id": "call_294884a5f3a7da5fe62118a8559c730b", "duration_ms": 104000, "disconnection_reason": "user_hangup" } - call_analyzed
Dental practice owner, two seats, four-week timeline, needs employer-of-record support and has a budget. Scored 83, qualified, booked with Alina Cortez. Agent refused to quote a rate and said so plainly.
Payload
{ "event": "call_analyzed", "call_id": "call_294884a5f3a7da5fe62118a8559c730b", "call_analysis": { "call_summary": "Dental practice owner, two seats, four-week timeline, needs employer-of-record support and has a budget. Scored 83, qualified, booked with Alina Cortez. Agent refused to quote a rate and said so plainly.", "user_sentiment": "Positive", "call_successful": true, "custom_analysis_data": { "outcome": "booked", "urgency": "normal", "business": "mira", "service_needed": "Front desk and insurance verification support", "asked_for_human": false, "calendar_action": "booked", "callback_number": "+19725550108", "qualification_summary": "Practice owner, 2 hires, ~4 weeks, needs EOR, dental, budget known", "agent_stated_unverified_fact": false } } }
Captured Data
Post-Call Summary
Dental practice owner, two seats, four-week timeline, needs employer-of-record support and has a budget. Scored 83, qualified, booked with Alina Cortez. Agent refused to quote a rate and said so plainly.
Post-Call Analysis
{
"outcome": "booked",
"urgency": "normal",
"business": "mira",
"service_needed": "Front desk and insurance verification support",
"asked_for_human": false,
"calendar_action": "booked",
"callback_number": "+19725550108",
"qualification_summary": "Practice owner, 2 hires, ~4 weeks, needs EOR, dental, budget known",
"agent_stated_unverified_fact": false
}Dynamic Variables Injected
{
"local_time": "Monday, August 31 at 7:20 PM",
"caller_name": "Anjali Dhillon",
"business_name": "Mira Staffing",
"business_slug": "mira",
"call_direction": "inbound",
"is_known_contact": "false",
"agent_display_name": "Jordan"
}Retell Latency Breakdown
{
"e2e": {
"max": 1720,
"num": 19,
"p50": 780,
"p90": 1180,
"p95": 1340
},
"llm": {
"max": 1090,
"num": 19,
"p50": 430,
"p90": 690,
"p95": 810
},
"tts": {
"max": 480,
"num": 19,
"p50": 210,
"p90": 300,
"p95": 360
}
}Call Metadata
{
"seeded": true,
"scenario": "mira-booked-after-hours"
}Qualification Answers
{
"role": "Practice owner",
"scored": {
"score": 83,
"missing": [],
"reasons": [
"2 hires",
"wants someone in ~4 weeks",
"dental is a served vertical",
"needs employer-of-record support",
"has a budget in mind"
],
"urgency": "normal",
"disposition": "QUALIFIED"
},
"vertical": "dental",
"headcount": 2,
"needs_eor": true,
"budget_known": true,
"timeline_weeks": 4
}Lead Status
UrgencyNormal
Score83 · Strong
Service NeededTwo VAs for front-desk and insurance verification
Timeline4 weeks
Property—
Deadline—
Lost Reason—
Appointments Booked
- Wed 2 Sep, 11:00:00 AM CDTStaffing consultationAlina Cortez
Plain Transcript
Agent: Good evening, Mira Staffing, this is Jordan. User: Hi. I run a dental practice and I'm drowning in admin. Someone said you place assistants? Agent: We do — we place virtual assistants with US and Canadian companies, people we've already vetted and trained. Before anything else, what's actually eating your week? User: Insurance verification, mostly. And the phones. I'm doing it myself at nine at night, which is why I'm calling you at nine at night. Agent: That's the usual story, honestly. How many people are you picturing? User: Two, if it's affordable. One for the phones, one for verification. Agent: And when would you want them starting? User: Next month. Four weeks, give or take. Agent: Are you needing us to handle the employment side as well, or do you have that covered? User: No, we'd need that handled. We're not set up for it. Agent: Understood. And do you have a budget in mind, roughly? User: Yeah, we've worked out what we can spend. What does it cost? Agent: I'm not going to guess at a number for you. Pricing depends on the role and the hours, and it's confirmed properly on the consult — that's a forty five minute conversation and you'll have a real figure at the end of it. User: Fair enough. That's more honest than the last lot. Agent: I have Wednesday, September 2 at 11:00 AM with Alina Cortez, who handles the dental practices. User: That works. I'm free between patients. Agent: You are booked in for Wednesday, September 2 at 11:00 AM with Alina Cortez. You will get a confirmation shortly. User: Great. Thank you. Agent: Thanks Anjali. Speak soon.