Brenda Stoll
Tue 1 Sep, 1:35:00 PM CDT · call_b9858ab1013d89844f2bd3022bf527b1
Nothing Failed
No function returned an error, no adapter write failed, and the call did not disconnect on a fault. 1 entry is flagged as slow or suppressed — they are marked in the timeline.
Call
BusinessMira Staffing
AgentAppointment Setter
DirectionInbound
Status
Outcome
Duration1m 03s
From+1 214 555 0177
To+1 832 555 0200
StartedTue 1 Sep, 1:35:00 PM CDT
EndedTue 1 Sep, 1:36:03 PM CDT
Disconnected Becauseuser_hangup
SentimentNeutral
VoicemailNo
Cost$0.12
Function Calls2
LeadDisqualified
Recording
Timeline
- call_started
inbound call on appointment_setter
Payload
{ "event": "call_started", "call_id": "call_b9858ab1013d89844f2bd3022bf527b1", "agent_id": "agent_24823e4a094d94b383e0122313", "direction": "inbound", "to_number": "+18325550200", "from_number": "+12145550177" } - Agent
Mira Staffing, this is Jordan.
- Caller
Hello. We're a small firm in Dallas looking for a paralegal. Somebody said you do placements?
- Agent
We do, though it depends what you're after. Would this person be on your payroll, or are you open to a virtual assistant?
- Caller
On our payroll. In the office, ideally, or at least in Texas. We handle sealed records, it has to be someone we employ.
- Agent
Then I'd be straight with you — that's not what we do. We place virtual assistants, not onshore employees on your payroll. Better you know that now than after a meeting.
- Caller
Ah. That's a shame, you came recommended.
- Agent
Appreciated. If the work ever splits — if there's intake or scheduling that doesn't touch sealed records — that half is very much what we do, and legal is one of our main industries. Worth a call then.
- Caller
Noted. Thanks for not wasting my afternoon.
- Agent
Not at all. Good luck with the hire.
- lookup_knowledge
Payload
{ "status": "OK", "request": { "question": "can you place an onshore employee on our payroll" }, "response": { "ok": true, "say": "Then I'd be straight with you — that's not what we do. We place virtual assistants, not onshore employees on your payroll.", "article_ids": [ "seed_kb_mi_need-employee" ], "needs_human": false, "used_placeholder": true } } - lookup_knowledge
Request
{ "question": "can you place an onshore employee on our payroll" }Response
{ "ok": true, "say": "Then I'd be straight with you — that's not what we do. We place virtual assistants, not onshore employees on your payroll.", "article_ids": [ "seed_kb_mi_need-employee" ], "needs_human": false, "used_placeholder": true } - save_lead
Payload
{ "status": "OK", "request": { "name": "Brenda Stoll", "phone": "+12145550177", "vertical": "legal", "headcount": 1, "service_needed": "Onshore paralegal", "timeline_weeks": 8 }, "response": { "ok": true, "say": "Got it — I have your number as 2 1 4 5 5 5 0 1 7 7.", "score": 45, "lead_id": "seed_ld_mi_stoll", "contact_id": "seed_ct_mi_stoll" } } - save_lead
Request
{ "name": "Brenda Stoll", "phone": "+12145550177", "vertical": "legal", "headcount": 1, "service_needed": "Onshore paralegal", "timeline_weeks": 8 }Response
{ "ok": true, "say": "Got it — I have your number as 2 1 4 5 5 5 0 1 7 7.", "score": 45, "lead_id": "seed_ld_mi_stoll", "contact_id": "seed_ct_mi_stoll" } - disposition.overridden
Rubric said NURTURE (45); overridden to DISQUALIFIED on a hard service mismatch
Payload
{ "score": 45, "reason": "Wants an onshore W-2 employee", "finalStatus": "DISQUALIFIED", "rubricDisposition": "NURTURE" } - Call Ended
- call_ended
user_hangup
Payload
{ "event": "call_ended", "call_id": "call_b9858ab1013d89844f2bd3022bf527b1", "duration_ms": 63000, "disconnection_reason": "user_hangup" } - call_analyzed
Law firm wanting an onshore W-2 paralegal on their own payroll. The agent said plainly that is not what Mira does and ended the call in under two minutes rather than booking a consult to argue about it. Rubric scored 45 (nurture); the disposition was overridden to disqualified on the hard mismatch.
Payload
{ "event": "call_analyzed", "call_id": "call_b9858ab1013d89844f2bd3022bf527b1", "call_analysis": { "call_summary": "Law firm wanting an onshore W-2 paralegal on their own payroll. The agent said plainly that is not what Mira does and ended the call in under two minutes rather than booking a consult to argue about it. Rubric scored 45 (nurture); the disposition was overridden to disqualified on the hard mismatch.", "user_sentiment": "Neutral", "call_successful": true, "custom_analysis_data": { "outcome": "not_interested", "urgency": "low", "business": "mira", "service_needed": "Onshore paralegal on their payroll", "asked_for_human": false, "calendar_action": "none", "callback_number": "+12145550177", "qualification_summary": "Managing partner, 1 hire, ~8 weeks, legal, wants onshore W-2", "agent_stated_unverified_fact": false } } }
Captured Data
Post-Call Summary
Law firm wanting an onshore W-2 paralegal on their own payroll. The agent said plainly that is not what Mira does and ended the call in under two minutes rather than booking a consult to argue about it. Rubric scored 45 (nurture); the disposition was overridden to disqualified on the hard mismatch.
Post-Call Analysis
{
"outcome": "not_interested",
"urgency": "low",
"business": "mira",
"service_needed": "Onshore paralegal on their payroll",
"asked_for_human": false,
"calendar_action": "none",
"callback_number": "+12145550177",
"qualification_summary": "Managing partner, 1 hire, ~8 weeks, legal, wants onshore W-2",
"agent_stated_unverified_fact": false
}Dynamic Variables Injected
{
"local_time": "Tuesday, September 1 at 1:35 PM",
"caller_name": "Brenda Stoll",
"business_name": "Mira Staffing",
"business_slug": "mira",
"call_direction": "inbound",
"is_known_contact": "false",
"agent_display_name": "Jordan"
}Retell Latency Breakdown
{
"e2e": {
"max": 1720,
"num": 9,
"p50": 780,
"p90": 1180,
"p95": 1340
},
"llm": {
"max": 1090,
"num": 9,
"p50": 430,
"p90": 690,
"p95": 810
},
"tts": {
"max": 480,
"num": 9,
"p50": 210,
"p90": 300,
"p95": 360
}
}Call Metadata
{
"seeded": true,
"scenario": "mira-disqualified"
}Qualification Answers
{
"role": "Managing partner",
"scored": {
"score": 45,
"missing": [
"employer-of-record need",
"budget"
],
"reasons": [
"1 hire",
"wants someone in ~8 weeks",
"legal is a served vertical"
],
"urgency": "low",
"disposition": "NURTURE"
},
"vertical": "legal",
"headcount": 1,
"needs_eor": false,
"budget_known": null,
"overridden_to": "DISQUALIFIED",
"timeline_weeks": 8,
"wants_onshore_w2": true
}Lead Status
UrgencyLow
Score45 · Fair
Service NeededWants an onshore W-2 paralegal, not a VA
Timeline8 weeks
Property—
Deadline—
Lost ReasonNeeds an onshore W-2 employee — outside what Mira places
Plain Transcript
Agent: Mira Staffing, this is Jordan. User: Hello. We're a small firm in Dallas looking for a paralegal. Somebody said you do placements? Agent: We do, though it depends what you're after. Would this person be on your payroll, or are you open to a virtual assistant? User: On our payroll. In the office, ideally, or at least in Texas. We handle sealed records, it has to be someone we employ. Agent: Then I'd be straight with you — that's not what we do. We place virtual assistants, not onshore employees on your payroll. Better you know that now than after a meeting. User: Ah. That's a shame, you came recommended. Agent: Appreciated. If the work ever splits — if there's intake or scheduling that doesn't touch sealed records — that half is very much what we do, and legal is one of our main industries. Worth a call then. User: Noted. Thanks for not wasting my afternoon. Agent: Not at all. Good luck with the hire.