Grant Reddick
Tue 1 Sep, 10:10:00 AM CDT · call_e1dd36242379f74b6878674cd7d2bd2e
Nothing Failed
No function returned an error, no adapter write failed, and the call did not disconnect on a fault.
Call
BusinessMira Staffing
AgentAppointment Setter
DirectionInbound
Status
Outcome
Duration1m 24s
From+1 813 555 0123
To+1 832 555 0200
StartedTue 1 Sep, 10:10:00 AM CDT
EndedTue 1 Sep, 10:11:24 AM CDT
Disconnected Becauseuser_hangup
SentimentNeutral
VoicemailNo
Cost$0.15
Function Calls2
LeadNurture
Recording
Timeline
- call_started
inbound call on appointment_setter
Payload
{ "event": "call_started", "call_id": "call_e1dd36242379f74b6878674cd7d2bd2e", "agent_id": "agent_24823e4a094d94b383e0122313", "direction": "inbound", "to_number": "+18325550200", "from_number": "+18135550123" } - Agent
Mira Staffing, this is Jordan.
- Caller
Hi. I run a pest control company, and I'm looking at maybe getting someone to handle scheduling. Not right now though.
- Agent
No. Six months out, a consult now would be a nice chat and you'd have forgotten it by February. I'll take your details, put a note on for someone to check in nearer the time, and leave you alone until then.
- Caller
That's refreshing.
- Agent
Can I get your name and email for the note?
- Caller
Grant Reddick, grant at reddickpest dot example dot com.
- Agent
Got that. Somebody will drop you a line in a few months. Good luck with the season.
- Caller
Cheers.
- Agent
No problem. What sort of timescale are you thinking?
- Caller
Honestly? After next season. So six months, maybe more.
- Agent
That's useful to know. Is it one person you're picturing, or a few?
- Caller
Just one. See how it goes.
- Agent
And have you got a sense of the budget yet, or is it too early for that?
- Caller
Too early. I'd want to know what it costs before I could say.
- Agent
Understood. Pest control is one of the industries we work in most, so when you're closer it'll be a short conversation.
- Caller
Are you going to try and book me in for something now?
- lookup_knowledge
Payload
{ "status": "OK", "request": { "question": "do you work with pest control companies" }, "response": { "ok": true, "say": "The ones we know inside out are medical and dental practices, real estate, home inspection, pest control, legal and insurance.", "article_ids": [ "seed_kb_mi_verticals" ], "needs_human": false, "used_placeholder": true } } - lookup_knowledge
Request
{ "question": "do you work with pest control companies" }Response
{ "ok": true, "say": "The ones we know inside out are medical and dental practices, real estate, home inspection, pest control, legal and insurance.", "article_ids": [ "seed_kb_mi_verticals" ], "needs_human": false, "used_placeholder": true } - save_lead
Payload
{ "status": "OK", "request": { "name": "Grant Reddick", "email": "grant@reddickpest.example.com", "phone": "+18135550123", "vertical": "pest control", "headcount": 1, "needs_eor": false, "service_needed": "Scheduling support", "timeline_weeks": 26 }, "response": { "ok": true, "say": "Got it — I have your number as 8 1 3 5 5 5 0 1 2 3.", "score": 38, "lead_id": "seed_ld_mi_reddick", "contact_id": "seed_ct_mi_reddick" } } - save_lead
Request
{ "name": "Grant Reddick", "email": "grant@reddickpest.example.com", "phone": "+18135550123", "vertical": "pest control", "headcount": 1, "needs_eor": false, "service_needed": "Scheduling support", "timeline_weeks": 26 }Response
{ "ok": true, "say": "Got it — I have your number as 8 1 3 5 5 5 0 1 2 3.", "score": 38, "lead_id": "seed_ld_mi_reddick", "contact_id": "seed_ct_mi_reddick" } - Call Ended
- call_ended
user_hangup
Payload
{ "event": "call_ended", "call_id": "call_e1dd36242379f74b6878674cd7d2bd2e", "duration_ms": 84000, "disconnection_reason": "user_hangup" } - call_analyzed
Pest control operator in Tampa, one seat, six months out, no budget yet. Scored 38 — nurture. The agent deliberately did not book a consult that would have wasted a rep hour, and said why.
Payload
{ "event": "call_analyzed", "call_id": "call_e1dd36242379f74b6878674cd7d2bd2e", "call_analysis": { "call_summary": "Pest control operator in Tampa, one seat, six months out, no budget yet. Scored 38 — nurture. The agent deliberately did not book a consult that would have wasted a rep hour, and said why.", "user_sentiment": "Neutral", "call_successful": true, "custom_analysis_data": { "outcome": "message_taken", "urgency": "low", "business": "mira", "service_needed": "Scheduling support next year", "asked_for_human": false, "calendar_action": "none", "callback_number": "+18135550123", "qualification_summary": "Owner, 1 hire, ~26 weeks, no EOR need, pest control, no budget yet", "agent_stated_unverified_fact": false } } } - nurture.scheduled
No consult booked by design — score 38 is below the qualified threshold of 55
Payload
{ "score": 38, "threshold": 55, "disposition": "NURTURE", "checkBackWeeks": 20 }
Captured Data
Post-Call Summary
Pest control operator in Tampa, one seat, six months out, no budget yet. Scored 38 — nurture. The agent deliberately did not book a consult that would have wasted a rep hour, and said why.
Post-Call Analysis
{
"outcome": "message_taken",
"urgency": "low",
"business": "mira",
"service_needed": "Scheduling support next year",
"asked_for_human": false,
"calendar_action": "none",
"callback_number": "+18135550123",
"qualification_summary": "Owner, 1 hire, ~26 weeks, no EOR need, pest control, no budget yet",
"agent_stated_unverified_fact": false
}Dynamic Variables Injected
{
"local_time": "Tuesday, September 1 at 10:10 AM",
"caller_name": "Grant Reddick",
"business_name": "Mira Staffing",
"business_slug": "mira",
"call_direction": "inbound",
"is_known_contact": "false",
"agent_display_name": "Jordan"
}Retell Latency Breakdown
{
"e2e": {
"max": 1720,
"num": 16,
"p50": 780,
"p90": 1180,
"p95": 1340
},
"llm": {
"max": 1090,
"num": 16,
"p50": 430,
"p90": 690,
"p95": 810
},
"tts": {
"max": 480,
"num": 16,
"p50": 210,
"p90": 300,
"p95": 360
}
}Call Metadata
{
"seeded": true,
"scenario": "mira-nurture"
}Qualification Answers
{
"role": "Owner",
"scored": {
"score": 38,
"missing": [
"budget"
],
"reasons": [
"1 hire",
"wants someone in ~26 weeks",
"pest control is a served vertical"
],
"urgency": "low",
"disposition": "NURTURE"
},
"vertical": "pest control",
"headcount": 1,
"needs_eor": false,
"budget_known": false,
"timeline_weeks": 26
}Lead Status
UrgencyLow
Score38 · Weak
Service NeededOne VA for scheduling, some time next year
Timeline6 months
Property—
Deadline—
Lost Reason—
Plain Transcript
Agent: Mira Staffing, this is Jordan. User: Hi. I run a pest control company, and I'm looking at maybe getting someone to handle scheduling. Not right now though. Agent: No problem. What sort of timescale are you thinking? User: Honestly? After next season. So six months, maybe more. Agent: That's useful to know. Is it one person you're picturing, or a few? User: Just one. See how it goes. Agent: And have you got a sense of the budget yet, or is it too early for that? User: Too early. I'd want to know what it costs before I could say. Agent: Understood. Pest control is one of the industries we work in most, so when you're closer it'll be a short conversation. User: Are you going to try and book me in for something now? Agent: No. Six months out, a consult now would be a nice chat and you'd have forgotten it by February. I'll take your details, put a note on for someone to check in nearer the time, and leave you alone until then. User: That's refreshing. Agent: Can I get your name and email for the note? User: Grant Reddick, grant at reddickpest dot example dot com. Agent: Got that. Somebody will drop you a line in a few months. Good luck with the season. User: Cheers.