Loaded Tue 1 Sep, 4:26:34 PM CDT7 Failures · 24h

Amanda Reyes

Mon 31 Aug, 8:47:00 PM CDT · call_212de49175f1fa00ef5a3978e6c4f676

Back To Calls

Nothing Failed

No function returned an error, no adapter write failed, and the call did not disconnect on a fault. 1 entry is flagged as slow or suppressed — they are marked in the timeline.

Call

BusinessRedFish Inspections
AgentInspection Booking
DirectionInbound
StatusEnded
OutcomeBooked
Duration2m 23s
From+1 713 555 0117
To+1 713 555 0100
StartedMon 31 Aug, 8:47:00 PM CDT
EndedMon 31 Aug, 8:49:23 PM CDT
Disconnected Becauseuser_hangup
SentimentPositive
VoicemailNo
Cost$0.26
Function Calls8
LeadBooked

Recording

Open RecordingOpen Retell Log

Timeline

53 entries · offsets measured from Mon 31 Aug, 8:47:00 PM CDT
  1. 00:00
    20:47:00.000
    call_startedWebhookEvent: WEBHOOK
    inbound call on inspection_booking
    Payload198 B
    {
  "event": "call_started",
  "call_id": "call_212de49175f1fa00ef5a3978e6c4f676",
  "agent_id": "agent_48d2748111d5b10a81979f1233",
  "direction": "inbound",
  "to_number": "+17135550100",
  "from_number": "+17135550117"
}
  2. 00:00
    20:47:00.000
    AgentTranscript

    Good evening, RedFish Inspections, this is Sam. How can I help?

  3. 00:00
    20:47:00.000
    CallerTranscript

    Hi — sorry, I know it's late. We just got under contract and I need an inspection pretty quickly.

  4. 00:00
    20:47:00.000
    AgentTranscript

    Plenty of room. Do you want a sewer scope with it? On an oh-five build that's the one I'd have, it's a camera down the main line and it's usually the most expensive thing anyone finds after closing.

  5. 00:00
    20:47:00.000
    CallerTranscript

    Yeah, let's do that. What's it all going to come to?

  6. 00:00
    20:47:00.000
    AgentTranscript

    $425 for the base inspection, plus $25 for older home — approx. 21 years, plus $165 for sewer scope, plus $35 for travel to the property — $650 total.

  7. 00:00
    20:47:00.000
    CallerTranscript

    That's fine. When can you come out?

  8. 00:00
    20:47:00.000
    AgentTranscript

    I have Thursday, September 3 at 9:00 AM with Travis, or Friday, September 4 at 1:00 PM. Which suits?

  9. 00:00
    20:47:00.000
    CallerTranscript

    Thursday, the earlier the better.

  10. 00:00
    20:47:00.000
    AgentTranscript

    Can I take your name and the best number for you?

  11. 00:00
    20:47:00.000
    CallerTranscript

    Amanda Reyes, and this number's fine — seven one three, five five five, oh one one seven.

  12. 00:00
    20:47:00.000
    AgentTranscript

    Got it — I have your number as 7 1 3 5 5 5 0 1 1 7.

  13. 00:00
    20:47:00.000
    AgentTranscript

    You are booked in for Thursday, September 3 at 9:00 AM with Travis Boone. Alright if the confirmation and the reminders come by text as well as email?

  14. 00:00
    20:47:00.000
    AgentTranscript

    You're fine, that's what I'm here for. Just so you know, this call is recorded for quality and training. Is that alright with you?

  15. 00:00
    20:47:00.000
    CallerTranscript

    Texts are fine. And how quickly do I get the report?

  16. 00:00
    20:47:00.000
    AgentTranscript

    Same day. It comes to you online with photos and video built in, so you can send it straight to your agent while the option period is still running.

  17. 00:00
    20:47:00.000
    CallerTranscript

    Great. Thanks for staying up.

  18. 00:00
    20:47:00.000
    AgentTranscript

    Not at all. Anything changes, call us on seven one three, five five five, oh one hundred. Goodnight.

  19. 00:00
    20:47:00.000
    CallerTranscript

    Yeah that's fine.

  20. 00:00
    20:47:00.000
    AgentTranscript

    Thanks. What's the address of the property?

  21. 00:00
    20:47:00.000
    CallerTranscript

    1418 Sawyer Oak Lane in Katy, seven seven four nine four.

  22. 00:00
    20:47:00.000
    AgentTranscript

    Yes, we cover Katy.

  23. 00:00
    20:47:00.000
    CallerTranscript

    Oh good. It's about twenty four hundred square feet, built in two thousand five I think.

  24. 00:00
    20:47:00.000
    AgentTranscript

    And when does your option period end?

  25. 00:00
    20:47:00.000
    CallerTranscript

    A week Tuesday. So I've got about eight days.

  26. 00:14
    20:47:14.000
    capture_consentFunction44 msEvent: TOOL_CALL
    Payload153 B
    {
  "status": "OK",
  "request": {
    "granted": true,
    "caller_words": "Yeah that's fine.",
    "consent_type": "RECORDING"
  },
  "response": {
    "ok": true,
    "say": "Noted, thank you."
  }
}
  27. 00:14
    20:47:14.000
    capture_consentFunction44 msStatus: OKIdempotency: tool:capture_consent:e49180c3a6e619533880609205a5400800fed1bf
    Request78 B
    {
  "granted": true,
  "caller_words": "Yeah that's fine.",
  "consent_type": "RECORDING"
}
    Response37 B
    {
  "ok": true,
  "say": "Noted, thank you."
}
  28. 00:29
    20:47:29.000
    check_service_areaFunction21 msEvent: TOOL_CALL
    Payload151 B
    {
  "status": "OK",
  "request": {
    "zip": "77494",
    "city": "Katy"
  },
  "response": {
    "ok": true,
    "say": "Yes, we cover Katy.",
    "city": "Katy",
    "covered": true,
    "travel_band": 1
  }
}
  29. 00:29
    20:47:29.000
    check_service_areaFunction21 msStatus: OKIdempotency: tool:check_service_area:7cda791341879f28e550edf892be7394e8cb1404
    Request29 B
    {
  "zip": "77494",
  "city": "Katy"
}
    Response84 B
    {
  "ok": true,
  "say": "Yes, we cover Katy.",
  "city": "Katy",
  "covered": true,
  "travel_band": 1
}
  30. 01:06
    20:48:06.000
    lookup_pricingFunction63 msEvent: TOOL_CALL
    Payload390 B
    {
  "status": "OK",
  "request": {
    "add_ons": [
      "sewer_scope"
    ],
    "year_built": 2005,
    "square_feet": 2400,
    "travel_band": 1
  },
  "response": {
    "ok": true,
    "say": "$425 for the base inspection, plus $25 for older home — approx. 21 years, plus $165 for sewer scope, plus $35 for travel to the property — $650 total.",
    "total": "$650",
    "quote_id": "seed_pq_rf_reyes",
    "warnings": [],
    "total_cents": 65000,
    "duration_minutes": 225
  }
}
  31. 01:06
    20:48:06.000
    lookup_pricingFunction63 msStatus: OKIdempotency: tool:lookup_pricing:be73157a5b93969a1c876033d23b1248d137a5bf
    Request80 B
    {
  "add_ons": [
    "sewer_scope"
  ],
  "year_built": 2005,
  "square_feet": 2400,
  "travel_band": 1
}
    Response272 B
    {
  "ok": true,
  "say": "$425 for the base inspection, plus $25 for older home — approx. 21 years, plus $165 for sewer scope, plus $35 for travel to the property — $650 total.",
  "total": "$650",
  "quote_id": "seed_pq_rf_reyes",
  "warnings": [],
  "total_cents": 65000,
  "duration_minutes": 225
}
  32. 01:14
    20:48:14.000
    check_availabilityFunction174 msEvent: TOOL_CALL
    Payload516 B
    {
  "status": "OK",
  "request": {
    "zip": "77494",
    "service_code": "buyer_inspection",
    "duration_hint_minutes": 225
  },
  "response": {
    "ok": true,
    "say": "I have Thursday, September 3 at 9:00 AM, or Friday, September 4 at 1:00 PM.",
    "slots": [
      {
        "id": "seed_res_rf_boone_1788444000",
        "iso": "2026-09-03T09:00:00.000-05:00",
        "starts": "Thursday, September 3 at 9:00 AM",
        "inspector": "Travis Boone"
      },
      {
        "id": "seed_res_rf_delgado_1788544800",
        "iso": "2026-09-04T13:00:00.000-05:00",
        "starts": "Friday, September 4 at 1:00 PM",
        "inspector": "Marcus Delgado"
      }
    ]
  }
}
  33. 01:14
    20:48:14.000
    check_availabilityFunction174 msStatus: OKIdempotency: tool:check_availability:6bcefd78bc7af8b4ff90fdf9d9a9dadf969fc073
    Request77 B
    {
  "zip": "77494",
  "service_code": "buyer_inspection",
  "duration_hint_minutes": 225
}
    Response401 B
    {
  "ok": true,
  "say": "I have Thursday, September 3 at 9:00 AM, or Friday, September 4 at 1:00 PM.",
  "slots": [
    {
      "id": "seed_res_rf_boone_1788444000",
      "iso": "2026-09-03T09:00:00.000-05:00",
      "starts": "Thursday, September 3 at 9:00 AM",
      "inspector": "Travis Boone"
    },
    {
      "id": "seed_res_rf_delgado_1788544800",
      "iso": "2026-09-04T13:00:00.000-05:00",
      "starts": "Friday, September 4 at 1:00 PM",
      "inspector": "Marcus Delgado"
    }
  ]
}
  34. 01:24
    20:48:24.000
    save_leadFunction208 msEvent: TOOL_CALL
    Payload399 B
    {
  "status": "OK",
  "request": {
    "name": "Amanda Reyes",
    "phone": "+17135550117",
    "timeline": "2026-09-09T22:00:00.000Z",
    "year_built": 2005,
    "square_feet": 2400,
    "service_needed": "Buyer's inspection",
    "property_address": "1418 Sawyer Oak Lane, Katy, TX 77494"
  },
  "response": {
    "ok": true,
    "say": "Got it — I have your number as 7 1 3 5 5 5 0 1 1 7.",
    "score": 100,
    "lead_id": "seed_ld_rf_reyes",
    "contact_id": "seed_ct_rf_reyes"
  }
}
  35. 01:24
    20:48:24.000
    save_leadFunction208 msStatus: OKIdempotency: tool:save_lead:f0f736708a10d0d9afb2c01f641e04e1bb3c2b96
    Request217 B
    {
  "name": "Amanda Reyes",
  "phone": "+17135550117",
  "timeline": "2026-09-09T22:00:00.000Z",
  "year_built": 2005,
  "square_feet": 2400,
  "service_needed": "Buyer's inspection",
  "property_address": "1418 Sawyer Oak Lane, Katy, TX 77494"
}
    Response144 B
    {
  "ok": true,
  "say": "Got it — I have your number as 7 1 3 5 5 5 0 1 1 7.",
  "score": 100,
  "lead_id": "seed_ld_rf_reyes",
  "contact_id": "seed_ct_rf_reyes"
}
  36. 01:32
    20:48:32.000
    book_appointmentFunction341 msEvent: TOOL_CALL
    Payload503 B
    {
  "status": "OK",
  "request": {
    "slot_id": "seed_res_rf_boone_1788444000",
    "contact_name": "Amanda Reyes",
    "service_code": "buyer_inspection",
    "contact_email": "amanda.reyes@example.com",
    "contact_phone": "+17135550117",
    "property_address": "1418 Sawyer Oak Lane, Katy, TX 77494"
  },
  "response": {
    "ok": true,
    "say": "You are booked in for Thursday, September 3 at 9:00 AM with Travis Boone. You will get a confirmation shortly.",
    "starts": "Thursday, September 3 at 9:00 AM",
    "replayed": false,
    "appointment_id": "seed_ap_rf_reyes"
  }
}
  37. 01:32
    20:48:32.000
    book_appointmentFunction341 msStatus: OKIdempotency: tool:book_appointment:54610b792b85bfa17143b52d1ff3944f14c3e905
    Request238 B
    {
  "slot_id": "seed_res_rf_boone_1788444000",
  "contact_name": "Amanda Reyes",
  "service_code": "buyer_inspection",
  "contact_email": "amanda.reyes@example.com",
  "contact_phone": "+17135550117",
  "property_address": "1418 Sawyer Oak Lane, Katy, TX 77494"
}
    Response227 B
    {
  "ok": true,
  "say": "You are booked in for Thursday, September 3 at 9:00 AM with Travis Boone. You will get a confirmation shortly.",
  "starts": "Thursday, September 3 at 9:00 AM",
  "replayed": false,
  "appointment_id": "seed_ap_rf_reyes"
}
  38. 01:32
    20:48:32.000
    EMAIL To amanda.reyes@example.comOutboxStatus: RECORDEDTemplate: booking_confirmationSubject: Your inspection is confirmed — Thu Sep 3, 9:00 AM
    Hi Amanda,

You're confirmed for your Buyer's inspection.

When: Thursday, September 3 at 9:00 AM
Where: 1418 Sawyer Oak Lane, Katy, TX 77494
Inspector: Travis Boone
Expected: about 3 hours 45 minutes on site
Total: $650

Your report is delivered online the same day, with photos and video of anything we flag.

Before we arrive, please make sure:
- The electricity, gas and water are all on
- The attic hatch, electrical panel, water heater and HVAC equipment are clear and reachable
- Any pets are secured or out of the house

You're welcome to join us for the last part — that is when the inspector walks through what they found.

Need to change anything? Call (713) 555-0100.

RedFish Inspections
  39. 01:32
    20:48:32.000
    SMS To +17135550117OutboxStatus: RECORDEDTemplate: booking_confirmation
    RedFish Inspections: you're booked, Amanda. Buyer's inspection at 1418 Sawyer Oak Lane, Katy, TX 77494 on Thu Sep 3, 9:00 AM with Travis Boone. Total $650. Report comes back the same day. Questions: (713) 555-0100. Reply STOP to opt out.
  40. 01:32
    20:48:32.000
    EMAIL To amanda.reyes@example.comOutboxStatus: RECORDEDTemplate: inspection_prepSubject: Getting ready for tomorrow's inspection at 1418 Sawyer Oak Lane, Katy, TX 77494
    Hi Amanda,

Travis Boone is inspecting 1418 Sawyer Oak Lane, Katy, TX 77494 tomorrow, Thursday, September 3, arriving at 9:00 AM. Two minutes of prep tonight is the difference between a full report and a report with gaps in it.

Please make sure that before we arrive:
1. Electricity, gas and water are ON. With utilities off we cannot test the electrical system, HVAC, water heater or appliances — which is most of the inspection.
2. The attic hatch is clear and reachable, and nothing is stacked in front of the electrical panel, the water heater or the outside AC units.
3. Pets are secured or out of the house for the visit.
4. Anything you want looked at specifically is unlocked — gates, sheds, garage, crawl space.

If the property is tenanted or vacant and you are not sure about access, call us on (713) 555-0100 today rather than on the day.

Your report will be online the same day with photos and video.

RedFish Inspections
  41. 01:32
    20:48:32.000
    SMS To +17135550117OutboxStatus: RECORDEDTemplate: reminder_24h
    Reminder from RedFish Inspections: your Buyer's inspection is tomorrow, Thu Sep 3, 9:00 AM, at 1418 Sawyer Oak Lane, Katy, TX 77494. Travis Boone will be out to you. Please have utilities on and the attic and panel clear. Reply STOP to opt out.
  42. 01:32
    20:48:32.000
    SMS To +17135550117OutboxStatus: RECORDEDTemplate: reminder_2h
    RedFish Inspections: Travis Boone is heading to 1418 Sawyer Oak Lane, Katy, TX 77494 for 9:00 AM today. Utilities on, attic and panel clear, pets secured please. Running late or need us? (713) 555-0100. Reply STOP to opt out.
  43. 01:36
    20:48:36.000
    capture_consentFunction39 msEvent: TOOL_CALL
    Payload145 B
    {
  "status": "OK",
  "request": {
    "granted": true,
    "caller_words": "Texts are fine.",
    "consent_type": "SMS"
  },
  "response": {
    "ok": true,
    "say": "Noted, thank you."
  }
}
  44. 01:36
    20:48:36.000
    capture_consentFunction39 msStatus: OKIdempotency: tool:capture_consent:5d82a96fe6488dac810533a100c6b81501173de4
    Request70 B
    {
  "granted": true,
  "caller_words": "Texts are fine.",
  "consent_type": "SMS"
}
    Response37 B
    {
  "ok": true,
  "say": "Noted, thank you."
}
  45. 01:44
    20:48:44.000
    lookup_knowledgeFunction38 msEvent: TOOL_CALL
    Payload339 B
    {
  "status": "OK",
  "request": {
    "question": "how quickly do I get the report"
  },
  "response": {
    "ok": true,
    "say": "Same day. It comes to you online with photos and video built in, so you can send it straight to your agent while the option period is still running.",
    "article_ids": [
      "seed_kb_rf_report-timing"
    ],
    "needs_human": false,
    "used_placeholder": true
  }
}
  46. 01:44
    20:48:44.000
    lookup_knowledgeFunction38 msStatus: OKIdempotency: tool:lookup_knowledge:10bf98ea81e06df84740f3cbe1474771a7107e7c
    Request46 B
    {
  "question": "how quickly do I get the report"
}
    Response255 B
    {
  "ok": true,
  "say": "Same day. It comes to you online with photos and video built in, so you can send it straight to your agent while the option period is still running.",
  "article_ids": [
    "seed_kb_rf_report-timing"
  ],
  "needs_human": false,
  "used_placeholder": true
}
  47. 02:23
    20:49:23.000
    Call EndedLifecycleStatus: ENDEDReason: user_hangup
  48. 02:23
    20:49:23.000
    call_endedWebhookEvent: WEBHOOK
    user_hangup
    Payload130 B
    {
  "event": "call_ended",
  "call_id": "call_212de49175f1fa00ef5a3978e6c4f676",
  "duration_ms": 143000,
  "disconnection_reason": "user_hangup"
}
  49. 02:26
    20:49:26.000
    crm.local.upsertContactAdapter Write41 msEvent: ADAPTER_WRITE
    Contact and lead written locally
    Payload78 B
    {
  "leadId": "seed_ld_rf_reyes",
  "adapter": "local",
  "contactId": "seed_ct_rf_reyes"
}
  50. 02:31
    20:49:31.000
    ghl.mirror.skippedNoteEvent: NOTE
    GHL mirror skipped — ghl.crm is disabled
    Payload34 B
    {
  "flag": "ghl.crm",
  "enabled": false
}
  51. 02:32
    20:49:32.000
    call_analyzedWebhookEvent: WEBHOOK
    After-hours buyer calling from Katy. Option period ends in eight days. Priced a 2,400 sq ft 2005 build with a sewer scope at $650 and booked Travis Boone for Thursday morning. Consent captured for recording and SMS.
    Payload820 B
    {
  "event": "call_analyzed",
  "call_id": "call_212de49175f1fa00ef5a3978e6c4f676",
  "call_analysis": {
    "call_summary": "After-hours buyer calling from Katy. Option period ends in eight days. Priced a 2,400 sq ft 2005 build with a sewer scope at $650 and booked Travis Boone for Thursday morning. Consent captured for recording and SMS.",
    "user_sentiment": "Positive",
    "call_successful": true,
    "custom_analysis_data": {
      "add_ons": "sewer_scope",
      "outcome": "booked",
      "urgency": "high",
      "business": "redfish",
      "caller_role": "buyer",
      "square_feet": 2400,
      "quoted_total": 650,
      "service_needed": "Buyer's inspection before the option period ends",
      "asked_for_human": false,
      "callback_number": "+17135550117",
      "property_address": "1418 Sawyer Oak Lane, Katy, TX 77494",
      "deadline_unmeetable": false,
      "outside_service_area": false,
      "agent_stated_unverified_fact": false
    }
  }
}
  52. 02:33
    20:49:33.000
    spectora.handoff.skippedNoteEvent: NOTE
    Spectora cannot create inspections; a GHL task would carry the hand-off, but ghl.crm is disabled
    Payload68 B
    {
  "reason": "POST /v2/inspections returns 404",
  "wouldCreateTask": true
}
  53. 02:38
    20:49:38.000
    booking_confirmationOutboxEvent: OUTBOX
    Confirmation SMS + email recorded; reminders scheduled
    Payload74 B
    {
  "sent": 0,
  "reason": "SMS_ENABLED=false — outbox records only",
  "recorded": 5
}

Captured Data

What the call left behind in the database
Post-Call Summary
After-hours buyer calling from Katy. Option period ends in eight days. Priced a 2,400 sq ft 2005 build with a sewer scope at $650 and booked Travis Boone for Thursday morning. Consent captured for recording and SMS.
Post-Call Analysis419 B
{
  "add_ons": "sewer_scope",
  "outcome": "booked",
  "urgency": "high",
  "business": "redfish",
  "caller_role": "buyer",
  "square_feet": 2400,
  "quoted_total": 650,
  "service_needed": "Buyer's inspection before the option period ends",
  "asked_for_human": false,
  "callback_number": "+17135550117",
  "property_address": "1418 Sawyer Oak Lane, Katy, TX 77494",
  "deadline_unmeetable": false,
  "outside_service_area": false,
  "agent_stated_unverified_fact": false
}
Dynamic Variables Injected219 B
{
  "local_time": "Monday, August 31 at 8:47 PM",
  "caller_name": "Amanda Reyes",
  "business_name": "RedFish Inspections",
  "business_slug": "redfish",
  "call_direction": "inbound",
  "is_known_contact": "false",
  "agent_display_name": "Sam"
}
Retell Latency Breakdown176 B
{
  "e2e": {
    "max": 1720,
    "num": 24,
    "p50": 780,
    "p90": 1180,
    "p95": 1340
  },
  "llm": {
    "max": 1090,
    "num": 24,
    "p50": 430,
    "p90": 690,
    "p95": 810
  },
  "tts": {
    "max": 480,
    "num": 24,
    "p50": 210,
    "p90": 300,
    "p95": 360
  }
}
Call Metadata50 B
{
  "seeded": true,
  "scenario": "rf-booked-after-hours"
}
Qualification Answers356 B
{
  "name": "Amanda Reyes",
  "phone": "+17135550117",
  "scored": {
    "score": 100,
    "missing": [],
    "reasons": [
      "Inspection lead — always treated as urgent",
      "Option period ends in 8 days"
    ],
    "urgency": "high",
    "disposition": "QUALIFIED"
  },
  "add_ons": [
    "sewer_scope"
  ],
  "year_built": 2005,
  "caller_role": "buyer",
  "square_feet": 2400,
  "property_address": "1418 Sawyer Oak Lane, Katy, TX 77494"
}
Lead StatusBooked
UrgencyHigh
Score100 · Strong
Service NeededBuyer's inspection with sewer scope
Timeline2026-09-09T22:00:00.000Z
Property1418 Sawyer Oak Lane, Katy, TX 77494
DeadlineWed 9 Sep, 5:00:00 PM CDT
Lost Reason—
Appointments Booked
  • Thu 3 Sep, 9:00:00 AM CDTBuyer's inspectionTravis BooneScheduled
Prices Quoted
  • $650.00$425 for the base inspection, plus $25 for older home — approx. 21 years, plus $165 for sewer scope, plus $35 for travel to the property — $650 total.
    Quote Line Items292 B
    [
  {
    "code": "base",
    "label": "Base inspection — 2,400 sq ft",
    "amountCents": 42500
  },
  {
    "code": "age",
    "label": "Older home — approx. 21 years",
    "amountCents": 2500
  },
  {
    "code": "addon:sewer_scope",
    "label": "Sewer scope",
    "amountCents": 16500
  },
  {
    "code": "travel",
    "label": "Travel to the property",
    "amountCents": 3500
  }
]
Consent Captured
  • RecordingGranted“Yeah that's fine.”Mon 31 Aug, 8:47:14 PM CDT
  • SmsGranted“Texts are fine.”Mon 31 Aug, 8:48:36 PM CDT
Plain Transcript
Agent: Good evening, RedFish Inspections, this is Sam. How can I help?
User: Hi — sorry, I know it's late. We just got under contract and I need an inspection pretty quickly.
Agent: You're fine, that's what I'm here for. Just so you know, this call is recorded for quality and training. Is that alright with you?
User: Yeah that's fine.
Agent: Thanks. What's the address of the property?
User: 1418 Sawyer Oak Lane in Katy, seven seven four nine four.
Agent: Yes, we cover Katy.
User: Oh good. It's about twenty four hundred square feet, built in two thousand five I think.
Agent: And when does your option period end?
User: A week Tuesday. So I've got about eight days.
Agent: Plenty of room. Do you want a sewer scope with it? On an oh-five build that's the one I'd have, it's a camera down the main line and it's usually the most expensive thing anyone finds after closing.
User: Yeah, let's do that. What's it all going to come to?
Agent: $425 for the base inspection, plus $25 for older home — approx. 21 years, plus $165 for sewer scope, plus $35 for travel to the property — $650 total.
User: That's fine. When can you come out?
Agent: I have Thursday, September 3 at 9:00 AM with Travis, or Friday, September 4 at 1:00 PM. Which suits?
User: Thursday, the earlier the better.
Agent: Can I take your name and the best number for you?
User: Amanda Reyes, and this number's fine — seven one three, five five five, oh one one seven.
Agent: Got it — I have your number as 7 1 3 5 5 5 0 1 1 7.
Agent: You are booked in for Thursday, September 3 at 9:00 AM with Travis Boone. Alright if the confirmation and the reminders come by text as well as email?
User: Texts are fine. And how quickly do I get the report?
Agent: Same day. It comes to you online with photos and video built in, so you can send it straight to your agent while the option period is still running.
User: Great. Thanks for staying up.
Agent: Not at all. Anything changes, call us on seven one three, five five five, oh one hundred. Goodnight.