Loaded Tue 1 Sep, 4:26:02 PM CDT7 Failures · 24h

Sonia Gallardo

Fri 28 Aug, 5:47:00 PM CDT · call_ef6f7dd3ac1aa721243735f466aa27f1

Back To Calls

First Failure At 00:19

SMS To +19365550129

ghl: 422 Conversations rejected the message — no A2P campaign registered for this location

Jump To This Entry — nothing else failed, but 1 entry is flagged as slow or suppressed.

Call

BusinessRedFish Inspections
AgentMissed Call Recovery
DirectionOutbound
StatusEnded
OutcomeNo Engagement
Duration19.0s
From+1 713 555 0100
To+1 936 555 0129
StartedFri 28 Aug, 5:47:00 PM CDT
EndedFri 28 Aug, 5:47:19 PM CDT
Disconnected Becausevoicemail_reached
SentimentNeutral
VoicemailYes
Cost$0.05
Function Calls0
LeadBooked

Recording

Open RecordingOpen Retell Log

Timeline

9 entries · offsets measured from Fri 28 Aug, 5:47:00 PM CDT
  1. 00:00
    17:47:00.000
    call_startedWebhookEvent: WEBHOOK
    outbound call on missed_call_recovery
    Payload199 B
    {
  "event": "call_started",
  "call_id": "call_ef6f7dd3ac1aa721243735f466aa27f1",
  "agent_id": "agent_3c5e2aa37e279ee8a1dbe3853e",
  "direction": "outbound",
  "to_number": "+19365550129",
  "from_number": "+17135550100"
}
  2. 00:00
    17:47:00.000
    callback.gate.passedNoteEvent: NOTE
    Attempt 1 of 4 — do-not-call and calling-hours re-checked immediately before dialling
    Payload161 B
    {
  "zone": "America/Chicago",
  "window": "08:00-20:00",
  "attempt": 1,
  "localTime": "5:47 PM",
  "onDncList": false,
  "dncChecked": true,
  "maxAttempts": 4,
  "withinCallingHours": true
}
  3. 00:00
    17:47:00.000
    CallerTranscript

    Hi, you've reached Sonia. Leave a message after the tone and I'll get back to you.

  4. 00:00
    17:47:00.000
    AgentTranscript

    Hi, this is a callback about the enquiry you just made. Sorry we missed you. Please give us a call back whenever suits and we'll get you sorted straight away. Thanks.

  5. 00:06
    17:47:06.000
    voicemail_detectedNoteEvent: NOTE
    Answering machine detected — switching to static voicemail message
    Payload44 B
    {
  "action": "static_text",
  "detection_ms": 6100
}
  6. 00:19
    17:47:19.000
    Call EndedLifecycleStatus: ENDEDReason: voicemail_reached
  7. 00:19
    17:47:19.000
    call_endedWebhookEvent: WEBHOOK
    voicemail_reached
    Payload135 B
    {
  "event": "call_ended",
  "call_id": "call_ef6f7dd3ac1aa721243735f466aa27f1",
  "duration_ms": 19000,
  "disconnection_reason": "voicemail_reached"
}
  8. 00:19
    17:47:19.000
    SMS To +19365550129OutboxStatus: FAILEDTemplate: missed_call_voicemail
    Sonia, RedFish Inspections here — sorry we missed your call. If you're on an option-period clock we can usually get someone out within a day or two. Call (713) 555-0100 or reply here and we'll sort it. Reply STOP to opt out.

    ghl: 422 Conversations rejected the message — no A2P campaign registered for this location

  9. 00:28
    17:47:28.000
    call_analyzedWebhookEvent: WEBHOOK
    Attempt 1 of the callback ladder. Answering machine detected at 6 seconds; the static voicemail message was left and the call ended without a human ever being on the line.
    Payload508 B
    {
  "event": "call_analyzed",
  "call_id": "call_ef6f7dd3ac1aa721243735f466aa27f1",
  "call_analysis": {
    "call_summary": "Attempt 1 of the callback ladder. Answering machine detected at 6 seconds; the static voicemail message was left and the call ended without a human ever being on the line.",
    "user_sentiment": "Neutral",
    "call_successful": false,
    "custom_analysis_data": {
      "outcome": "no_engagement",
      "urgency": "high",
      "business": "redfish",
      "asked_for_human": false,
      "reached_voicemail": true,
      "agent_stated_unverified_fact": false
    }
  }
}

Captured Data

What the call left behind in the database
Post-Call Summary
Attempt 1 of the callback ladder. Answering machine detected at 6 seconds; the static voicemail message was left and the call ended without a human ever being on the line.
Post-Call Analysis151 B
{
  "outcome": "no_engagement",
  "urgency": "high",
  "business": "redfish",
  "asked_for_human": false,
  "reached_voicemail": true,
  "agent_stated_unverified_fact": false
}
Dynamic Variables Injected209 B
{
  "local_time": "Friday, August 28 at 5:47 PM",
  "caller_name": "",
  "business_name": "RedFish Inspections",
  "business_slug": "redfish",
  "call_direction": "outbound",
  "is_known_contact": "false",
  "agent_display_name": "Alex"
}
Retell Latency Breakdown173 B
{
  "e2e": {
    "max": 1720,
    "num": 2,
    "p50": 780,
    "p90": 1180,
    "p95": 1340
  },
  "llm": {
    "max": 1090,
    "num": 2,
    "p50": 430,
    "p90": 690,
    "p95": 810
  },
  "tts": {
    "max": 480,
    "num": 2,
    "p50": 210,
    "p90": 300,
    "p95": 360
  }
}
Call Metadata52 B
{
  "seeded": true,
  "scenario": "rf-callback-1-voicemail"
}
Qualification Answers311 B
{
  "name": "Sonia Gallardo",
  "scored": {
    "score": 85,
    "missing": [
      "option period end date"
    ],
    "reasons": [
      "Inspection lead — always treated as urgent"
    ],
    "urgency": "high",
    "disposition": "QUALIFIED"
  },
  "year_built": 1994,
  "square_feet": 2050,
  "property_address": "704 Cascade Caverns Drive, Conroe, TX 77304",
  "recovered_on_attempt": 3
}
Lead StatusBooked
UrgencyHigh
Score85 · Strong
Service NeededBuyer's inspection in Conroe
Timeline—
Property704 Cascade Caverns Drive, Conroe, TX 77304
Deadline—
Lost Reason—
Plain Transcript
User: Hi, you've reached Sonia. Leave a message after the tone and I'll get back to you.
Agent: Hi, this is a callback about the enquiry you just made. Sorry we missed you. Please give us a call back whenever suits and we'll get you sorted straight away. Thanks.