Sonia Gallardo

Mon 31 Aug, 9:15:00 AM CDT · call_ba0ce743c4a9819a0a075d342725a04c

Nothing Failed

No function returned an error, no adapter write failed, and the call did not disconnect on a fault. 1 entry is flagged as slow or suppressed — they are marked in the timeline.

Call

BusinessRedFish Inspections

AgentMissed Call Recovery

DirectionOutbound

StatusNot Connected

OutcomeNo Engagement

Duration44.0s

From+1 713 555 0100

To+1 936 555 0129

StartedMon 31 Aug, 9:15:00 AM CDT

EndedMon 31 Aug, 9:15:44 AM CDT

Disconnected Becausedial_no_answer

SentimentNeutral

VoicemailNo

Cost$0.08

Function Calls0

LeadBooked

Recording

Open Recording Open Retell Log

Timeline

6 entries · offsets measured from Mon 31 Aug, 9:15:00 AM CDT

00:00

09:15:00.000

call_startedWebhookEvent: WEBHOOK

outbound call on missed_call_recovery

Payload199 B

{
  "event": "call_started",
  "call_id": "call_ba0ce743c4a9819a0a075d342725a04c",
  "agent_id": "agent_3c5e2aa37e279ee8a1dbe3853e",
  "direction": "outbound",
  "to_number": "+19365550129",
  "from_number": "+17135550100"
}

00:00

09:15:00.000

callback.gate.passedNoteEvent: NOTE

Attempt 2 of 4 — do-not-call and calling-hours re-checked immediately before dialling

Payload161 B

{
  "zone": "America/Chicago",
  "window": "08:00-20:00",
  "attempt": 2,
  "localTime": "9:15 AM",
  "onDncList": false,
  "dncChecked": true,
  "maxAttempts": 4,
  "withinCallingHours": true
}

00:42

09:15:42.000

dial_no_answerNoteEvent: NOTE

Rang for 42s with no answer

Payload48 B

{
  "attempt": 2,
  "max_attempts": 4,
  "ring_seconds": 42
}

00:44
09:15:44.000
Call EndedLifecycleStatus: NOT_CONNECTEDReason: dial_no_answer

00:44

09:15:44.000

call_endedWebhookEvent: WEBHOOK

dial_no_answer

Payload132 B

{
  "event": "call_ended",
  "call_id": "call_ba0ce743c4a9819a0a075d342725a04c",
  "duration_ms": 44000,
  "disconnection_reason": "dial_no_answer"
}

00:53

09:15:53.000

call_analyzedWebhookEvent: WEBHOOK

Attempt 2. Rang out with no answer and no voicemail pickup. Nothing was said, so there is no transcript — the ladder moved to attempt 3 later the same day.

Payload493 B

{
  "event": "call_analyzed",
  "call_id": "call_ba0ce743c4a9819a0a075d342725a04c",
  "call_analysis": {
    "call_summary": "Attempt 2. Rang out with no answer and no voicemail pickup. Nothing was said, so there is no transcript — the ladder moved to attempt 3 later the same day.",
    "user_sentiment": "Neutral",
    "call_successful": false,
    "custom_analysis_data": {
      "outcome": "no_engagement",
      "urgency": "high",
      "business": "redfish",
      "asked_for_human": false,
      "reached_voicemail": false,
      "agent_stated_unverified_fact": false
    }
  }
}

Captured Data

What the call left behind in the database

Post-Call Summary

Attempt 2. Rang out with no answer and no voicemail pickup. Nothing was said, so there is no transcript — the ladder moved to attempt 3 later the same day.

Post-Call Analysis152 B

{
  "outcome": "no_engagement",
  "urgency": "high",
  "business": "redfish",
  "asked_for_human": false,
  "reached_voicemail": false,
  "agent_stated_unverified_fact": false
}

Dynamic Variables Injected209 B

{
  "local_time": "Monday, August 31 at 9:15 AM",
  "caller_name": "",
  "business_name": "RedFish Inspections",
  "business_slug": "redfish",
  "call_direction": "outbound",
  "is_known_contact": "false",
  "agent_display_name": "Alex"
}

Retell Latency Breakdown173 B

{
  "e2e": {
    "max": 1720,
    "num": 0,
    "p50": 780,
    "p90": 1180,
    "p95": 1340
  },
  "llm": {
    "max": 1090,
    "num": 0,
    "p50": 430,
    "p90": 690,
    "p95": 810
  },
  "tts": {
    "max": 480,
    "num": 0,
    "p50": 210,
    "p90": 300,
    "p95": 360
  }
}

Call Metadata52 B

{
  "seeded": true,
  "scenario": "rf-callback-2-no-answer"
}

Qualification Answers311 B

{
  "name": "Sonia Gallardo",
  "scored": {
    "score": 85,
    "missing": [
      "option period end date"
    ],
    "reasons": [
      "Inspection lead — always treated as urgent"
    ],
    "urgency": "high",
    "disposition": "QUALIFIED"
  },
  "year_built": 1994,
  "square_feet": 2050,
  "property_address": "704 Cascade Caverns Drive, Conroe, TX 77304",
  "recovered_on_attempt": 3
}

Lead StatusBooked

UrgencyHigh

Score85 · Strong

Service NeededBuyer's inspection in Conroe

Timeline—

Property704 Cascade Caverns Drive, Conroe, TX 77304

Deadline—

Lost Reason—