Sonia Gallardo

Mon 31 Aug, 5:05:00 PM CDT · call_ffb9c40c47be838d3704476c715586ba

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Nothing Failed

No function returned an error, no adapter write failed, and the call did not disconnect on a fault.

Call

BusinessRedFish Inspections

AgentMissed Call Recovery

DirectionOutbound

StatusEnded

OutcomeBooked

Duration1m 19s

From+1 713 555 0100

To+1 936 555 0129

StartedMon 31 Aug, 5:05:00 PM CDT

EndedMon 31 Aug, 5:06:19 PM CDT

Disconnected Becauseuser_hangup

SentimentPositive

VoicemailNo

Cost$0.14

Function Calls3

LeadBooked

Recording

Open Recording Open Retell Log

Timeline

29 entries · offsets measured from Mon 31 Aug, 5:05:00 PM CDT

00:00

17:05:00.000

call_startedWebhookEvent: WEBHOOK

outbound call on missed_call_recovery

Payload199 B

{
  "event": "call_started",
  "call_id": "call_ffb9c40c47be838d3704476c715586ba",
  "agent_id": "agent_3c5e2aa37e279ee8a1dbe3853e",
  "direction": "outbound",
  "to_number": "+19365550129",
  "from_number": "+17135550100"
}

00:00

17:05:00.000

callback.gate.passedNoteEvent: NOTE

Attempt 3 of 4 — do-not-call and calling-hours re-checked immediately before dialling

Payload161 B

{
  "zone": "America/Chicago",
  "window": "08:00-20:00",
  "attempt": 3,
  "localTime": "5:05 PM",
  "onDncList": false,
  "dncChecked": true,
  "maxAttempts": 4,
  "withinCallingHours": true
}

00:00
17:05:00.000
CallerTranscript
Hello?
00:00
17:05:00.000
AgentTranscript
Hi, is that Sonia? Alex here from RedFish Inspections — you called us on Friday and we've been trying to catch you. Is now a bad time?
00:00
17:05:00.000
CallerTranscript
Fair enough. What have you got next week?
00:00
17:05:00.000
AgentTranscript
Tuesday, September 8 at 10:00 AM with Elena Ruiz.
00:00
17:05:00.000
CallerTranscript
That works.
00:00
17:05:00.000
AgentTranscript
You are booked in for Tuesday, September 8 at 10:00 AM with Elena Ruiz. You will get a confirmation shortly.
00:00
17:05:00.000
CallerTranscript
Thanks for keeping at it.
00:00
17:05:00.000
AgentTranscript
That's what we're here for. Bye now.
00:00
17:05:00.000
CallerTranscript
No, now's fine. Sorry, I've been showing houses all week.
00:00
17:05:00.000
AgentTranscript
No trouble at all. You were after an inspection — which property is it?
00:00
17:05:00.000
CallerTranscript
Cascade Caverns Drive in Conroe. Around two thousand square feet, it's a ninety four build.
00:00
17:05:00.000
AgentTranscript
Do you have an option period date yet?
00:00
17:05:00.000
CallerTranscript
Not yet, we're still going back and forth on the price.
00:00
17:05:00.000
AgentTranscript
Then let's get you a time and we can move it if the contract slips. $425 for the base inspection, plus $50 for older home — approx. 32 years, plus $65 for travel to the property — $540 total.
00:00
17:05:00.000
CallerTranscript
The sixty five is because we're out in Conroe?
00:00
17:05:00.000
AgentTranscript
It is, yes. Conroe's our far band.

00:38

17:05:38.000

lookup_pricingFunction61 msEvent: TOOL_CALL

Payload340 B

{
  "status": "OK",
  "request": {
    "year_built": 1994,
    "square_feet": 2050,
    "travel_band": 2
  },
  "response": {
    "ok": true,
    "say": "$425 for the base inspection, plus $50 for older home — approx. 32 years, plus $65 for travel to the property — $540 total.",
    "total": "$540",
    "quote_id": "seed_pq_rf_gallardo",
    "warnings": [],
    "total_cents": 54000,
    "duration_minutes": 180
  }
}

00:38

17:05:38.000

lookup_pricingFunction61 msStatus: OKIdempotency: tool:lookup_pricing:4673a8d97474878d473e2929391553adc2b9f046

Request54 B

{
  "year_built": 1994,
  "square_feet": 2050,
  "travel_band": 2
}

Response248 B

{
  "ok": true,
  "say": "$425 for the base inspection, plus $50 for older home — approx. 32 years, plus $65 for travel to the property — $540 total.",
  "total": "$540",
  "quote_id": "seed_pq_rf_gallardo",
  "warnings": [],
  "total_cents": 54000,
  "duration_minutes": 180
}

00:54

17:05:54.000

check_availabilityFunction183 msEvent: TOOL_CALL

Payload301 B

{
  "status": "OK",
  "request": {
    "zip": "77304",
    "service_code": "buyer_inspection"
  },
  "response": {
    "ok": true,
    "say": "I have Tuesday, September 8 at 10:00 AM.",
    "slots": [
      {
        "id": "seed_res_rf_ruiz_1788879600",
        "iso": "2026-09-08T10:00:00.000-05:00",
        "starts": "Tuesday, September 8 at 10:00 AM",
        "inspector": "Elena Ruiz"
      }
    ]
  }
}

00:54

17:05:54.000

check_availabilityFunction183 msStatus: OKIdempotency: tool:check_availability:0a6f93599a608cc3dffd9299df9e6ef6c395a3dd

Request49 B

{
  "zip": "77304",
  "service_code": "buyer_inspection"
}

Response214 B

{
  "ok": true,
  "say": "I have Tuesday, September 8 at 10:00 AM.",
  "slots": [
    {
      "id": "seed_res_rf_ruiz_1788879600",
      "iso": "2026-09-08T10:00:00.000-05:00",
      "starts": "Tuesday, September 8 at 10:00 AM",
      "inspector": "Elena Ruiz"
    }
  ]
}

01:02

17:06:02.000

book_appointmentFunction377 msEvent: TOOL_CALL

Payload469 B

{
  "status": "OK",
  "request": {
    "slot_id": "seed_res_rf_ruiz_1788879600",
    "contact_name": "Sonia Gallardo",
    "service_code": "buyer_inspection",
    "contact_phone": "+19365550129",
    "property_address": "704 Cascade Caverns Drive, Conroe, TX 77304"
  },
  "response": {
    "ok": true,
    "say": "You are booked in for Tuesday, September 8 at 10:00 AM with Elena Ruiz. You will get a confirmation shortly.",
    "starts": "Tuesday, September 8 at 10:00 AM",
    "replayed": false,
    "appointment_id": "seed_ap_rf_gallardo"
  }
}

01:02

17:06:02.000

book_appointmentFunction377 msStatus: OKIdempotency: tool:book_appointment:6a71c5adc7fa7d1acec64f498142b11c3853d197

Request203 B

{
  "slot_id": "seed_res_rf_ruiz_1788879600",
  "contact_name": "Sonia Gallardo",
  "service_code": "buyer_inspection",
  "contact_phone": "+19365550129",
  "property_address": "704 Cascade Caverns Drive, Conroe, TX 77304"
}

Response228 B

{
  "ok": true,
  "say": "You are booked in for Tuesday, September 8 at 10:00 AM with Elena Ruiz. You will get a confirmation shortly.",
  "starts": "Tuesday, September 8 at 10:00 AM",
  "replayed": false,
  "appointment_id": "seed_ap_rf_gallardo"
}

01:02

17:06:02.000

EMAIL To sonia.gallardo@example.comOutboxStatus: RECORDEDTemplate: booking_confirmationSubject: Your inspection is confirmed — Tue Sep 8, 10:00 AM

Hi Sonia,

You're confirmed for your Buyer's inspection.

When: Tuesday, September 8 at 10:00 AM
Where: 704 Cascade Caverns Drive, Conroe, TX 77304
Inspector: Elena Ruiz
Expected: about 3 hours on site
Total: $540

Your report is delivered online the same day, with photos and video of anything we flag.

Before we arrive, please make sure:
- The electricity, gas and water are all on
- The attic hatch, electrical panel, water heater and HVAC equipment are clear and reachable
- Any pets are secured or out of the house

You're welcome to join us for the last part — that is when the inspector walks through what they found.

Need to change anything? Call (713) 555-0100.

RedFish Inspections

01:02

17:06:02.000

SMS To +19365550129OutboxStatus: RECORDEDTemplate: booking_confirmation

RedFish Inspections: you're booked, Sonia. Buyer's inspection at 704 Cascade Caverns Drive, Conroe, TX 77304 on Tue Sep 8, 10:00 AM with Elena Ruiz. Total $540. Report comes back the same day. Questions: (713) 555-0100. Reply STOP to opt out.

01:19
17:06:19.000
Call EndedLifecycleStatus: ENDEDReason: user_hangup

01:19

17:06:19.000

call_endedWebhookEvent: WEBHOOK

user_hangup

Payload129 B

{
  "event": "call_ended",
  "call_id": "call_ffb9c40c47be838d3704476c715586ba",
  "duration_ms": 79000,
  "disconnection_reason": "user_hangup"
}

01:28

17:06:28.000

call_analyzedWebhookEvent: WEBHOOK

Attempt 3 connected. Conroe property, 2,050 sq ft 1994 build, $540 including the far travel band. Booked Elena Ruiz. Three attempts over four days, no do-not-call request at any point.

Payload613 B

{
  "event": "call_analyzed",
  "call_id": "call_ffb9c40c47be838d3704476c715586ba",
  "call_analysis": {
    "call_summary": "Attempt 3 connected. Conroe property, 2,050 sq ft 1994 build, $540 including the far travel band. Booked Elena Ruiz. Three attempts over four days, no do-not-call request at any point.",
    "user_sentiment": "Positive",
    "call_successful": true,
    "custom_analysis_data": {
      "outcome": "booked",
      "urgency": "high",
      "business": "redfish",
      "quoted_total": 540,
      "service_needed": "Buyer inspection in Conroe",
      "asked_for_human": false,
      "callback_number": "+19365550129",
      "reached_voicemail": false,
      "agent_stated_unverified_fact": false
    }
  }
}

Captured Data

What the call left behind in the database

Post-Call Summary

Attempt 3 connected. Conroe property, 2,050 sq ft 1994 build, $540 including the far travel band. Booked Elena Ruiz. Three attempts over four days, no do-not-call request at any point.

Post-Call Analysis243 B

{
  "outcome": "booked",
  "urgency": "high",
  "business": "redfish",
  "quoted_total": 540,
  "service_needed": "Buyer inspection in Conroe",
  "asked_for_human": false,
  "callback_number": "+19365550129",
  "reached_voicemail": false,
  "agent_stated_unverified_fact": false
}

Dynamic Variables Injected223 B

{
  "local_time": "Monday, August 31 at 5:05 PM",
  "caller_name": "Sonia Gallardo",
  "business_name": "RedFish Inspections",
  "business_slug": "redfish",
  "call_direction": "outbound",
  "is_known_contact": "false",
  "agent_display_name": "Alex"
}

Retell Latency Breakdown176 B

{
  "e2e": {
    "max": 1720,
    "num": 16,
    "p50": 780,
    "p90": 1180,
    "p95": 1340
  },
  "llm": {
    "max": 1090,
    "num": 16,
    "p50": 430,
    "p90": 690,
    "p95": 810
  },
  "tts": {
    "max": 480,
    "num": 16,
    "p50": 210,
    "p90": 300,
    "p95": 360
  }
}

Call Metadata49 B

{
  "seeded": true,
  "scenario": "rf-callback-3-booked"
}

Qualification Answers311 B

{
  "name": "Sonia Gallardo",
  "scored": {
    "score": 85,
    "missing": [
      "option period end date"
    ],
    "reasons": [
      "Inspection lead — always treated as urgent"
    ],
    "urgency": "high",
    "disposition": "QUALIFIED"
  },
  "year_built": 1994,
  "square_feet": 2050,
  "property_address": "704 Cascade Caverns Drive, Conroe, TX 77304",
  "recovered_on_attempt": 3
}

Lead StatusBooked

UrgencyHigh

Score85 · Strong

Service NeededBuyer's inspection in Conroe

Timeline—

Property704 Cascade Caverns Drive, Conroe, TX 77304

Deadline—

Lost Reason—

Appointments Booked

Tue 8 Sep, 10:00:00 AM CDTBuyer's inspectionElena RuizScheduled

Prices Quoted

$540.00$425 for the base inspection, plus $50 for older home — approx. 32 years, plus $65 for travel to the property — $540 total.

Quote Line Items221 B

[
  {
    "code": "base",
    "label": "Base inspection — 2,050 sq ft",
    "amountCents": 42500
  },
  {
    "code": "age",
    "label": "Older home — approx. 32 years",
    "amountCents": 5000
  },
  {
    "code": "travel",
    "label": "Travel to the property",
    "amountCents": 6500
  }
]

Plain Transcript

User: Hello?
Agent: Hi, is that Sonia? Alex here from RedFish Inspections — you called us on Friday and we've been trying to catch you. Is now a bad time?
User: No, now's fine. Sorry, I've been showing houses all week.
Agent: No trouble at all. You were after an inspection — which property is it?
User: Cascade Caverns Drive in Conroe. Around two thousand square feet, it's a ninety four build.
Agent: Do you have an option period date yet?
User: Not yet, we're still going back and forth on the price.
Agent: Then let's get you a time and we can move it if the contract slips. $425 for the base inspection, plus $50 for older home — approx. 32 years, plus $65 for travel to the property — $540 total.
User: The sixty five is because we're out in Conroe?
Agent: It is, yes. Conroe's our far band.
User: Fair enough. What have you got next week?
Agent: Tuesday, September 8 at 10:00 AM with Elena Ruiz.
User: That works.
Agent: You are booked in for Tuesday, September 8 at 10:00 AM with Elena Ruiz. You will get a confirmation shortly.
User: Thanks for keeping at it.
Agent: That's what we're here for. Bye now.