Devin Marsh
Mon 31 Aug, 2:19:00 PM CDT · call_535180910845bfe666ed4b0cb1a17517
Nothing Failed
No function returned an error, no adapter write failed, and the call did not disconnect on a fault.
Call
BusinessRedFish Inspections
AgentMissed Call Recovery
DirectionOutbound
Status
Outcome
Duration1m 39s
From+1 713 555 0100
To+1 281 555 0142
StartedMon 31 Aug, 2:19:00 PM CDT
EndedMon 31 Aug, 2:20:39 PM CDT
Disconnected Becauseuser_hangup
SentimentPositive
VoicemailNo
Cost$0.18
Function Calls4
LeadBooked
Recording
Timeline
- call_started
outbound call on missed_call_recovery
Payload
{ "event": "call_started", "call_id": "call_535180910845bfe666ed4b0cb1a17517", "agent_id": "agent_3c5e2aa37e279ee8a1dbe3853e", "direction": "outbound", "to_number": "+12815550142", "from_number": "+17135550100" } - Caller
Hello?
- Agent
Hi, is that Devin? This is Alex from RedFish Inspections — you rang us a few minutes ago and we couldn't get to the phone. Sorry about that.
- Caller
No, fine, I need it done.
- Agent
I have Friday, September 4 at 12:00 PM with Marcus Delgado. That gets the report to you Friday evening, inside your option period.
- Caller
Do it.
- Agent
You are booked in for Friday, September 4 at 12:00 PM with Marcus Delgado. You will get a confirmation shortly.
- Caller
Great, thanks for calling back so fast.
- Agent
That's the idea. Bye now.
- Caller
Oh, yeah. No worries. You did my last house, actually.
- Agent
Yes — I have you as Devin Marsh, we've inspected for you before. What's this one?
- Caller
Another one in Cypress, Ravensway Park Drive. About thirty one fifty square feet, ninety eight build. Thing is my option period ends Friday.
- Agent
Then let's not waste your time. Do you want thermal imaging and the termite report on it again, same as last time?
- Caller
Yeah, both. That thermal thing found the leak last time.
- Agent
$585 for the base inspection, plus $50 for older home — approx. 28 years, plus $125 for thermal imaging, plus $125 for termite inspection (wdi), plus $75 for expedited scheduling — $960 total.
- Caller
What's the seventy five?
- Agent
That's for getting you in at short notice — it's what lets me put you in front of people who booked before you. If Friday weren't your deadline I'd tell you to skip it.
- lookup_contact
Payload
{ "status": "OK", "request": { "phone": "+12815550142" }, "response": { "ok": true, "say": "Yes — I have you as Devin Marsh.", "name": "Devin Marsh", "known": true, "contact_id": "seed_ct_rf_marsh", "has_upcoming": false, "appointment_ref": null } } - lookup_contact
Request
{ "phone": "+12815550142" }Response
{ "ok": true, "say": "Yes — I have you as Devin Marsh.", "name": "Devin Marsh", "known": true, "contact_id": "seed_ct_rf_marsh", "has_upcoming": false, "appointment_ref": null } - lookup_pricing
Payload
{ "status": "OK", "request": { "add_ons": [ "thermal_imaging", "termite_wdi" ], "is_rush": true, "year_built": 1998, "square_feet": 3150, "travel_band": 0 }, "response": { "ok": true, "say": "$585 for the base inspection, plus $50 for older home — approx. 28 years, plus $125 for thermal imaging, plus $125 for termite inspection (wdi), plus $75 for expedited scheduling — $960 total.", "total": "$960", "quote_id": "seed_pq_rf_marsh", "warnings": [], "total_cents": 96000, "duration_minutes": 250 } } - lookup_pricing
Request
{ "add_ons": [ "thermal_imaging", "termite_wdi" ], "is_rush": true, "year_built": 1998, "square_feet": 3150, "travel_band": 0 }Response
{ "ok": true, "say": "$585 for the base inspection, plus $50 for older home — approx. 28 years, plus $125 for thermal imaging, plus $125 for termite inspection (wdi), plus $75 for expedited scheduling — $960 total.", "total": "$960", "quote_id": "seed_pq_rf_marsh", "warnings": [], "total_cents": 96000, "duration_minutes": 250 } - check_availability
Payload
{ "status": "OK", "request": { "zip": "77433", "latest": "2026-09-04T22:00:00.000Z", "service_code": "buyer_inspection", "duration_hint_minutes": 250 }, "response": { "ok": true, "say": "I have Friday, September 4 at 12:00 PM.", "slots": [ { "id": "seed_res_rf_delgado_1788541200", "iso": "2026-09-04T12:00:00.000-05:00", "starts": "Friday, September 4 at 12:00 PM", "inspector": "Marcus Delgado" } ] } } - check_availability
Request
{ "zip": "77433", "latest": "2026-09-04T22:00:00.000Z", "service_code": "buyer_inspection", "duration_hint_minutes": 250 }Response
{ "ok": true, "say": "I have Friday, September 4 at 12:00 PM.", "slots": [ { "id": "seed_res_rf_delgado_1788541200", "iso": "2026-09-04T12:00:00.000-05:00", "starts": "Friday, September 4 at 12:00 PM", "inspector": "Marcus Delgado" } ] } - book_appointment
Payload
{ "status": "OK", "request": { "notes": "Rush — option period ends today", "slot_id": "seed_res_rf_delgado_1788541200", "contact_name": "Devin Marsh", "service_code": "buyer_inspection", "contact_phone": "+12815550142", "property_address": "19422 Ravensway Park Drive, Cypress, TX 77433" }, "response": { "ok": true, "say": "You are booked in for Friday, September 4 at 12:00 PM with Marcus Delgado. You will get a confirmation shortly.", "starts": "Friday, September 4 at 12:00 PM", "replayed": false, "appointment_id": "seed_ap_rf_marsh" } } - book_appointment
Request
{ "notes": "Rush — option period ends today", "slot_id": "seed_res_rf_delgado_1788541200", "contact_name": "Devin Marsh", "service_code": "buyer_inspection", "contact_phone": "+12815550142", "property_address": "19422 Ravensway Park Drive, Cypress, TX 77433" }Response
{ "ok": true, "say": "You are booked in for Friday, September 4 at 12:00 PM with Marcus Delgado. You will get a confirmation shortly.", "starts": "Friday, September 4 at 12:00 PM", "replayed": false, "appointment_id": "seed_ap_rf_marsh" } - EMAIL To devin.marsh@example.com
Hi Devin, You're confirmed for your Buyer's inspection. When: Friday, September 4 at 12:00 PM Where: 19422 Ravensway Park Drive, Cypress, TX 77433 Inspector: Marcus Delgado Expected: about 4 hours 10 minutes on site Total: $960 Your report is delivered online the same day, with photos and video of anything we flag. Before we arrive, please make sure: - The electricity, gas and water are all on - The attic hatch, electrical panel, water heater and HVAC equipment are clear and reachable - Any pets are secured or out of the house You're welcome to join us for the last part — that is when the inspector walks through what they found. Need to change anything? Call (713) 555-0100. RedFish Inspections
- SMS To +12815550142
RedFish Inspections: you're booked, Devin. Buyer's inspection at 19422 Ravensway Park Drive, Cypress, TX 77433 on Fri Sep 4, 12:00 PM with Marcus Delgado. Total $960. Report comes back the same day. Questions: (713) 555-0100. Reply STOP to opt out.
- SMS To +12815550142
Reminder from RedFish Inspections: your Buyer's inspection is tomorrow, Fri Sep 4, 12:00 PM, at 19422 Ravensway Park Drive, Cypress, TX 77433. Marcus Delgado will be out to you. Please have utilities on and the attic and panel clear. Reply STOP to opt out.
- Call Ended
- call_ended
user_hangup
Payload
{ "event": "call_ended", "call_id": "call_535180910845bfe666ed4b0cb1a17517", "duration_ms": 99000, "disconnection_reason": "user_hangup" } - call_analyzed
Callback seven minutes after a missed daytime call. Repeat client — previous inspection on file. Option period ends in three days, so a rush fee applied. Priced a 3,150 sq ft 1998 build with thermal and termite at $960 and booked Marcus Delgado.
Payload
{ "event": "call_analyzed", "call_id": "call_535180910845bfe666ed4b0cb1a17517", "call_analysis": { "call_summary": "Callback seven minutes after a missed daytime call. Repeat client — previous inspection on file. Option period ends in three days, so a rush fee applied. Priced a 3,150 sq ft 1998 build with thermal and termite at $960 and booked Marcus Delgado.", "user_sentiment": "Positive", "call_successful": true, "custom_analysis_data": { "outcome": "booked", "urgency": "high", "business": "redfish", "timeline": "2026-09-04T22:00:00.000Z", "service_needed": "Rush buyer inspection, second purchase", "asked_for_human": false, "callback_number": "+12815550142", "reached_voicemail": false, "agent_stated_unverified_fact": false } } }
Captured Data
Post-Call Summary
Callback seven minutes after a missed daytime call. Repeat client — previous inspection on file. Option period ends in three days, so a rush fee applied. Priced a 3,150 sq ft 1998 build with thermal and termite at $960 and booked Marcus Delgado.
Post-Call Analysis
{
"outcome": "booked",
"urgency": "high",
"business": "redfish",
"timeline": "2026-09-04T22:00:00.000Z",
"service_needed": "Rush buyer inspection, second purchase",
"asked_for_human": false,
"callback_number": "+12815550142",
"reached_voicemail": false,
"agent_stated_unverified_fact": false
}Dynamic Variables Injected
{
"local_time": "Monday, August 31 at 2:19 PM",
"caller_name": "Devin Marsh",
"business_name": "RedFish Inspections",
"business_slug": "redfish",
"call_direction": "outbound",
"is_known_contact": "true",
"agent_display_name": "Alex"
}Retell Latency Breakdown
{
"e2e": {
"max": 1720,
"num": 16,
"p50": 780,
"p90": 1180,
"p95": 1340
},
"llm": {
"max": 1090,
"num": 16,
"p50": 430,
"p90": 690,
"p95": 810
},
"tts": {
"max": 480,
"num": 16,
"p50": 210,
"p90": 300,
"p95": 360
}
}Call Metadata
{
"seeded": true,
"scenario": "rf-missed-call-recovery"
}Qualification Answers
{
"name": "Devin Marsh",
"phone": "+12815550142",
"scored": {
"score": 100,
"missing": [],
"reasons": [
"Inspection lead — always treated as urgent",
"Option period ends in 3 days"
],
"urgency": "high",
"disposition": "QUALIFIED"
},
"add_ons": [
"thermal_imaging",
"termite_wdi"
],
"is_rush": true,
"year_built": 1998,
"caller_role": "buyer",
"square_feet": 3150,
"previous_client": true,
"property_address": "19422 Ravensway Park Drive, Cypress, TX 77433"
}Lead Status
UrgencyHigh
Score100 · Strong
Service NeededBuyer's inspection, thermal and termite, rush
Timeline2026-09-04T22:00:00.000Z
Property19422 Ravensway Park Drive, Cypress, TX 77433
DeadlineFri 4 Sep, 5:00:00 PM CDT
Lost Reason—
Appointments Booked
- Fri 4 Sep, 12:00:00 PM CDTBuyer's inspectionMarcus Delgado
Prices Quoted
- $960.00
Quote Line Items
[ { "code": "base", "label": "Base inspection — 3,150 sq ft", "amountCents": 58500 }, { "code": "age", "label": "Older home — approx. 28 years", "amountCents": 5000 }, { "code": "addon:thermal_imaging", "label": "Thermal imaging", "amountCents": 12500 }, { "code": "addon:termite_wdi", "label": "Termite inspection (WDI)", "amountCents": 12500 }, { "code": "rush", "label": "Expedited scheduling", "amountCents": 7500 } ]
Plain Transcript
User: Hello? Agent: Hi, is that Devin? This is Alex from RedFish Inspections — you rang us a few minutes ago and we couldn't get to the phone. Sorry about that. User: Oh, yeah. No worries. You did my last house, actually. Agent: Yes — I have you as Devin Marsh, we've inspected for you before. What's this one? User: Another one in Cypress, Ravensway Park Drive. About thirty one fifty square feet, ninety eight build. Thing is my option period ends Friday. Agent: Then let's not waste your time. Do you want thermal imaging and the termite report on it again, same as last time? User: Yeah, both. That thermal thing found the leak last time. Agent: $585 for the base inspection, plus $50 for older home — approx. 28 years, plus $125 for thermal imaging, plus $125 for termite inspection (wdi), plus $75 for expedited scheduling — $960 total. User: What's the seventy five? Agent: That's for getting you in at short notice — it's what lets me put you in front of people who booked before you. If Friday weren't your deadline I'd tell you to skip it. User: No, fine, I need it done. Agent: I have Friday, September 4 at 12:00 PM with Marcus Delgado. That gets the report to you Friday evening, inside your option period. User: Do it. Agent: You are booked in for Friday, September 4 at 12:00 PM with Marcus Delgado. You will get a confirmation shortly. User: Great, thanks for calling back so fast. Agent: That's the idea. Bye now.