Loaded Tue 1 Sep, 4:27:52 PM CDT7 Failures · 24h

Tobias Okonkwo

Mon 31 Aug, 6:30:00 PM CDT · call_b509e1b4b668ace0d3014deabf02797f

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Nothing Failed

No function returned an error, no adapter write failed, and the call did not disconnect on a fault. 1 entry is flagged as slow or suppressed — they are marked in the timeline.

Call

BusinessRedFish Inspections
AgentInspection Booking
DirectionInbound
StatusEnded
OutcomeMessage Taken
Duration1m 07s
From+1 409 555 0188
To+1 713 555 0100
StartedMon 31 Aug, 6:30:00 PM CDT
EndedMon 31 Aug, 6:31:07 PM CDT
Disconnected Becauseuser_hangup
SentimentNeutral
VoicemailNo
Cost$0.12
Function Calls3
LeadLost

Recording

Open RecordingOpen Retell Log

Timeline

24 entries · offsets measured from Mon 31 Aug, 6:30:00 PM CDT
  1. 00:00
    18:30:00.000
    call_startedWebhookEvent: WEBHOOK
    inbound call on inspection_booking
    Payload198 B
    {
  "event": "call_started",
  "call_id": "call_b509e1b4b668ace0d3014deabf02797f",
  "agent_id": "agent_48d2748111d5b10a81979f1233",
  "direction": "inbound",
  "to_number": "+17135550100",
  "from_number": "+14095550188"
}
  2. 00:00
    18:30:00.000
    AgentTranscript

    Good evening, RedFish Inspections, this is Sam. How can I help?

  3. 00:00
    18:30:00.000
    CallerTranscript

    I need an inspection on a place down on Seawall Boulevard in Galveston.

  4. 00:00
    18:30:00.000
    AgentTranscript

    Right. Someone will call you tomorrow with a name of an inspector who works the island — they'll actually know who's good rather than me guessing at it.

  5. 00:00
    18:30:00.000
    CallerTranscript

    That's decent of you. Thanks.

  6. 00:00
    18:30:00.000
    AgentTranscript

    No trouble. Good luck with it.

  7. 00:00
    18:30:00.000
    AgentTranscript

    Let me check that ZIP for you. What is it?

  8. 00:00
    18:30:00.000
    CallerTranscript

    Seven seven five five one.

  9. 00:00
    18:30:00.000
    AgentTranscript

    That address is outside the area we cover, so I do not want to book you in and waste your time. Let me take your details and have someone point you somewhere good.

  10. 00:00
    18:30:00.000
    CallerTranscript

    Ah. That's a shame, you were recommended.

  11. 00:00
    18:30:00.000
    AgentTranscript

    Appreciated, and I'd rather tell you now than have someone drive down there and turn around. What's your name and best number?

  12. 00:00
    18:30:00.000
    CallerTranscript

    Tobias Okonkwo, four zero nine, five five five, oh one eight eight.

  13. 00:00
    18:30:00.000
    AgentTranscript

    And when do you need it done by?

  14. 00:00
    18:30:00.000
    CallerTranscript

    Option period ends a week today.

  15. 00:19
    18:30:19.000
    check_service_areaFunction19 msEvent: TOOL_CALL
    Payload271 B
    {
  "status": "OK",
  "request": {
    "zip": "77551"
  },
  "response": {
    "ok": true,
    "say": "That address is outside the area we cover, so I do not want to book you in and waste your time. Let me take your details and have someone point you somewhere good.",
    "covered": false,
    "travel_band": null
  }
}
  16. 00:19
    18:30:19.000
    check_service_areaFunction19 msStatus: OKIdempotency: tool:check_service_area:03b6beccc3e06cbaa49741670e7a45b3de411b6a
    Request15 B
    {
  "zip": "77551"
}
    Response218 B
    {
  "ok": true,
  "say": "That address is outside the area we cover, so I do not want to book you in and waste your time. Let me take your details and have someone point you somewhere good.",
  "covered": false,
  "travel_band": null
}
  17. 00:44
    18:30:44.000
    save_leadFunction197 msEvent: TOOL_CALL
    Payload336 B
    {
  "status": "OK",
  "request": {
    "name": "Tobias Okonkwo",
    "phone": "+14095550188",
    "service_needed": "Buyer's inspection",
    "property_address": "2119 Seawall Boulevard, Galveston, TX 77551"
  },
  "response": {
    "ok": true,
    "say": "Got it — I have your number as 4 0 9 5 5 5 0 1 8 8.",
    "score": 90,
    "lead_id": "seed_ld_rf_okonkwo",
    "contact_id": "seed_ct_rf_okonkwo"
  }
}
  18. 00:44
    18:30:44.000
    save_leadFunction197 msStatus: OKIdempotency: tool:save_lead:0740cb6e5780e20f304b830ea9ca60e9d4abb4fb
    Request151 B
    {
  "name": "Tobias Okonkwo",
  "phone": "+14095550188",
  "service_needed": "Buyer's inspection",
  "property_address": "2119 Seawall Boulevard, Galveston, TX 77551"
}
    Response147 B
    {
  "ok": true,
  "say": "Got it — I have your number as 4 0 9 5 5 5 0 1 8 8.",
  "score": 90,
  "lead_id": "seed_ld_rf_okonkwo",
  "contact_id": "seed_ct_rf_okonkwo"
}
  19. 00:52
    18:30:52.000
    Escalated — Outside service area — needs a referralEscalationUrgency: same_dayStatus: RESOLVEDNotified: yesCallback: +14095550188
    Galveston 77551, option period ends in 5 days. Wants a recommendation for an island inspector.
  20. 00:52
    18:30:52.000
    escalate_to_humanFunction88 msEvent: TOOL_CALL
    Payload417 B
    {
  "status": "OK",
  "request": {
    "reason": "Outside service area — needs a referral",
    "summary": "Galveston 77551, option period ends in 5 days. Wants a recommendation for an island inspector.",
    "urgency": "same_day",
    "callback_phone": "+14095550188"
  },
  "response": {
    "ok": true,
    "say": "Of course — I am putting you through to someone now. If they cannot pick up, they will call you straight back.",
    "escalation_id": "seed_es_rf_okonkwo"
  }
}
  21. 00:52
    18:30:52.000
    escalate_to_humanFunction88 msStatus: OKIdempotency: tool:escalate_to_human:294ce8b328aebd13a8b96a84520a4fc92773ab46
    Request212 B
    {
  "reason": "Outside service area — needs a referral",
  "summary": "Galveston 77551, option period ends in 5 days. Wants a recommendation for an island inspector.",
  "urgency": "same_day",
  "callback_phone": "+14095550188"
}
    Response167 B
    {
  "ok": true,
  "say": "Of course — I am putting you through to someone now. If they cannot pick up, they will call you straight back.",
  "escalation_id": "seed_es_rf_okonkwo"
}
  22. 01:07
    18:31:07.000
    Call EndedLifecycleStatus: ENDEDReason: user_hangup
  23. 01:07
    18:31:07.000
    call_endedWebhookEvent: WEBHOOK
    user_hangup
    Payload129 B
    {
  "event": "call_ended",
  "call_id": "call_b509e1b4b668ace0d3014deabf02797f",
  "duration_ms": 67000,
  "disconnection_reason": "user_hangup"
}
  24. 01:16
    18:31:16.000
    call_analyzedWebhookEvent: WEBHOOK
    Galveston property, outside the coverage map. Agent checked the ZIP, said so plainly, took details and raised a referral for a human rather than booking something we cannot staff.
    Payload676 B
    {
  "event": "call_analyzed",
  "call_id": "call_b509e1b4b668ace0d3014deabf02797f",
  "call_analysis": {
    "call_summary": "Galveston property, outside the coverage map. Agent checked the ZIP, said so plainly, took details and raised a referral for a human rather than booking something we cannot staff.",
    "user_sentiment": "Neutral",
    "call_successful": true,
    "custom_analysis_data": {
      "outcome": "message_taken",
      "urgency": "high",
      "business": "redfish",
      "service_needed": "Beachfront buyer inspection in Galveston",
      "asked_for_human": false,
      "callback_number": "+14095550188",
      "property_address": "2119 Seawall Boulevard, Galveston, TX 77551",
      "outside_service_area": true,
      "agent_stated_unverified_fact": false
    }
  }
}

Captured Data

What the call left behind in the database
Post-Call Summary
Galveston property, outside the coverage map. Agent checked the ZIP, said so plainly, took details and raised a referral for a human rather than booking something we cannot staff.
Post-Call Analysis312 B
{
  "outcome": "message_taken",
  "urgency": "high",
  "business": "redfish",
  "service_needed": "Beachfront buyer inspection in Galveston",
  "asked_for_human": false,
  "callback_number": "+14095550188",
  "property_address": "2119 Seawall Boulevard, Galveston, TX 77551",
  "outside_service_area": true,
  "agent_stated_unverified_fact": false
}
Dynamic Variables Injected221 B
{
  "local_time": "Monday, August 31 at 6:30 PM",
  "caller_name": "Tobias Okonkwo",
  "business_name": "RedFish Inspections",
  "business_slug": "redfish",
  "call_direction": "inbound",
  "is_known_contact": "false",
  "agent_display_name": "Sam"
}
Retell Latency Breakdown176 B
{
  "e2e": {
    "max": 1720,
    "num": 13,
    "p50": 780,
    "p90": 1180,
    "p95": 1340
  },
  "llm": {
    "max": 1090,
    "num": 13,
    "p50": 430,
    "p90": 690,
    "p95": 810
  },
  "tts": {
    "max": 480,
    "num": 13,
    "p50": 210,
    "p90": 300,
    "p95": 360
  }
}
Call Metadata43 B
{
  "seeded": true,
  "scenario": "rf-out-of-area"
}
Qualification Answers314 B
{
  "zip": "77551",
  "name": "Tobias Okonkwo",
  "scored": {
    "score": 90,
    "missing": [
      "square footage"
    ],
    "reasons": [
      "Inspection lead — always treated as urgent",
      "Option period ends in 5 days"
    ],
    "urgency": "high",
    "disposition": "QUALIFIED"
  },
  "property_address": "2119 Seawall Boulevard, Galveston, TX 77551",
  "outside_service_area": true
}
Lead StatusLost
UrgencyHigh
Score90 · Strong
Service NeededBuyer's inspection, beachfront property
Timeline—
Property2119 Seawall Boulevard, Galveston, TX 77551
DeadlineTue 8 Sep, 5:00:00 PM CDT
Lost ReasonOutside service area — Galveston is not in the coverage map
Plain Transcript
Agent: Good evening, RedFish Inspections, this is Sam. How can I help?
User: I need an inspection on a place down on Seawall Boulevard in Galveston.
Agent: Let me check that ZIP for you. What is it?
User: Seven seven five five one.
Agent: That address is outside the area we cover, so I do not want to book you in and waste your time. Let me take your details and have someone point you somewhere good.
User: Ah. That's a shame, you were recommended.
Agent: Appreciated, and I'd rather tell you now than have someone drive down there and turn around. What's your name and best number?
User: Tobias Okonkwo, four zero nine, five five five, oh one eight eight.
Agent: And when do you need it done by?
User: Option period ends a week today.
Agent: Right. Someone will call you tomorrow with a name of an inspector who works the island — they'll actually know who's good rather than me guessing at it.
User: That's decent of you. Thanks.
Agent: No trouble. Good luck with it.